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I cannot get cubed, crushed ice or water from my GE

Customer Question
I cannot get cubed...

I cannot get cubed, crushed ice or water from my GE side-by-side refrigerator/freezer. The water line is not clogged (I have to use a hair dryer to defrost that line every 6 weeks). The flap does not seem to be opening. When I press the semicircular bar, there is no flapping sound.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Model #: GSS25WSTISS, and it may be as old as 8 years.

Contractor's Assistant: Do you plan on doing the work yourself?

If I can, but I am not a handy man by any description!!

Contractor's Assistant: Anything else we should know to help you best?

I think that I described the problem as adequately as possible.

Submitted: 8 months ago.Category: Appliance
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Answered in 1 minute by:
12/14/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,204
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

To be clear, are you saying that even when you thaw the water line out, it won't dispense water anymore?

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