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Our 2010 Viking VCFF 136 refrigerator is making a loud

Customer Question
humming noise. It seems...
Our 2010 Viking VCFF 136 refrigerator is making a loud humming noise. It seems to be coming from the freezer. When you open the freezer drawer, the noise stops. Also, several months ago, our ice maker stopped working. First it kept making ice even when the bar was raised. Then it completely stopped making ice (even with the bar lowered.
Submitted: 7 months ago.Category: Appliance
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Answered in 1 minute by:
12/13/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 88,389
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

The loud humming noise is your evaporator fan motor running. Either your fan motor is failing and needs to be replaced, or possibly there is ice build up hitting the fan blade. You'll want to uninstall everything in the freezer and remove the back wall inside the freezer. Then you can see the fan motor and if it's hitting frost/ice, use a hair dryer to thaw it out. If there is no ice build up, then replace the fan motor.

As for the icemaker, it sounds like the icemaker likely just went bad if it wouldn't stop making ice before, and now it just won't make ice at all. You can try to thaw the icemaker out with a hair dryer and make sure the arm is down. If that all checks good, you just need to replace the icemaker.

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Customer reply replied 7 months ago
When you take off the back wall of the freezer to check the evaporator fan, does the refrigerator need to be unplugged?
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Yes, you will need to unplug the refrigerator or flip the breaker off if that is easier.

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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