Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have an elec range #96114. The rt front duel element went…

Customer Question
I have an elec...

I have an elec range #96114. The rt front duel element went bad.I ordered the part #316555800 given to me by the diognostic tech and received it.When I compared them I found there are only terminals for 4 wires rather than 5 wires on the old one.The black wire (common to both elements)has no male stakon

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Elec range #96114 dual element #316555800 does not have a point to connect the 5th black wire(common to both elements). Please advise.Did the tech give me the correct #?

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 5 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
12/13/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,688
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Can I please have the Full model number of the unit to better assist you ?

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

Thank you!
Give me a minute or two to pull up information on this model

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

is the right front burner the inner or outermost knob on the console?

Ask Your Own Appliance Question
Customer reply replied 5 months ago
outermost
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

Thank you !

That is the correct part number the manufacture shows!

Radiant Surface Element###-##-####/p>

Ask Your Own Appliance Question
Customer reply replied 5 months ago
how do I connect the 5th (black common ) wire?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

I do not find a wire diagram for this model on the Sears Web site.

I was manufactured for Sears by Frigidaire ,let me look on the Frigidaire web site to see if it is available there?

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

Ok Frigidaire does not have any information on their site for this model number.

I have pulled up a photo of the new burner and it shows 5 terminals on the burner .

Here is what I`m seeing !

Look at this link is this not the same burner that you received ?

https://www.rcappliancepartsimages.com/dbImages/i/00004516/Radiant-Surface-Element-316555800--01377540.jpg

Ask Your Own Appliance Question
Customer reply replied 5 months ago
it is but the stakon point that is colored black is not there . it is obviously broken which is what I thought to begin with.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

ok I see no black terminal on the burner do you mean a black wire on the electrical wire harness to the burner ?

Ask Your Own Appliance Question
Customer reply replied 5 months ago
no I mean the the terminal that turns left that appears black in the photo.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

Ok If your not able to install and wire up the new burner ,I would recommend that you call for a in home service call on the unit.

As for you original question ,you do have the correct part number .

And I `m not able to assist you with wiring up the new burner since either the appliance manufacture (Frigidaire ) or the company that sold it (Sears)does not have a wire diagram on their web site.

Ask Your Own Appliance Question
Was this answer helpful?
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,688
12,688 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
GE dehumidifier draining using the internal pump. I do not
GE dehumidifier draining using the internal pump. I do not have the hose that was included for this operation. can I use another? … read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
108 satisfied customers
Whirlpool dryer model WED9500TW1 not starting. I have
Whirlpool dryer model WED9500TW1 not starting. I have checked the power source, its good. Control panel lights, when you push start it clicks, normally at that time the door locks. The door is not loc… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
We have a GE Profile Induction Stove top 5 burner. A few
Hello. We have a GE Profile Induction Stove top 5 burner. A few days ago, 3 of the burners stopped working and when I try to turn them on, I get a flashing E. The other two burners are still working. … read more
Dan Morehouse
Dan Morehouse
Owner Morehouse Appliances LLC
Bachelor\u0027s Degree
25 satisfied customers
8500 series dryer won't start. Diagnostics don't work as
8500 series dryer won't start. Diagnostics don't work as described on youtube videos can't get to standby bc time up/down button doesn't do anything… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
My EdgeStar kegerator is four years old. The person I bought
My EdgeStar kegerator is four years old. The person I bought it from says they only used it on one keg. I plug it in , turn the dial up & all I hear is a humming sound when I put my ear to the side of… read more
Master Tech
Master Tech
Whirlpool Master Technician
12,688 satisfied customers
Drainage line clogged in my refrigerator. Keeps freezing up.
Drainage line clogged in my refrigerator. Keeps freezing up. Can it be replaced or cleaned out … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
My appliance SMS50E32AU/48 is working well, but there is a
my appliance SMS50E32AU/48 is working well, but there is a nasty smell at beginning and throughout cycle. Seems to come from left hand side of installation, not inside the machine. … read more
Dales-Electronic
Dales-Electronic
1,044 satisfied customers
I have a Maytag Atlantis dryer probably about 15 years old.
I have a Maytag Atlantis dryer probably about 15 years old. If I turn the knob to start the dryer by pulling it out the little light showing how wet the clothes are comes on while I have the knob pull… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,945 satisfied customers
Oven has flashing 0.00 and auto not turning on. No idea we
No idea we have been in house 3 years and was there before us 2 disks and a row of 6 buttons … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,945 satisfied customers
I bought a used GE washer dryer all in one unit but it has a
I bought a used GE washer dryer all in one unit but it has a 4 prong power cord and the outlet on the wall is a 3 prong opening. I bought a replacement cord but don't k ow how to change it. Can you sh… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
My General Electric profile refrigerator has a temperature
My General Electric profile refrigerator has a temperature of 74 degrees , the side by side freezer is fine. What should I do tonight? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a frigidaire affinity frontload washer, attempted to
I have a frigidaire affinity frontload washer, attempted to do a load, was starting as normal and letting about a three second burst of water in, then stopping. Moved to try clean washer, not happening at all now. Held Start & cancel, got ESE or E5E code. … read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
108 satisfied customers
Dishwasher: I'm getting an AE error code, I removed the kick
dishwasher: I'm getting an AE error code, I removed the kick plate and don't see any water on the floor … read more
Dales-Electronic
Dales-Electronic
1,044 satisfied customers
My ice maker works but water does not. Gsh25jfxn c.f. about
My ice maker works but water does not JA: What's the make and model? And can you guesstimate how old it is? Customer: Gsh25jfxn c.f. about 5 years old JA: Do you plan on doing the work yourself? Custo… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Our ice m aker is not working, but the water works. Kenmore
our ice m aker is not working, but the water works … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
We have a Fridgidaire Gallery dishwasher and we are getting
Hello. We have a Fridgidaire Gallery dishwasher and we are getting a Uo error. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Have a Maytag refrigerator that suddenly stopped making ice.
Have a Maytag refrigerator that suddenly stopped making ice. Water still dispenses but no ice is being made. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I'm having difficulty installing water filter DA29-00020A.
I'm having difficulty installing water filter DA29-00020A. It slides into place but I can't make the 1/4 turn to lock into place. … read more
Matthew A
Matthew A
Owner Plumbing Company
Vocational, Technical or Trade School
2 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x