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I have a Kenmore Elite Double Oven. The top oven works but…

Customer Question
I have a Kenmore...

I have a Kenmore Elite Double Oven. The top oven works but the bottom one stopped working.

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

About 5 years. Model(###) ###-####

Contractor's Assistant: Do you plan on doing the work yourself?

If it is not too complicated maybe.

Contractor's Assistant: Anything else we should know to help you best?

When it was working the top oven was slow to heat up but now it heats up fine.

Submitted: 8 months ago.Category: Appliance
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Answered in 4 minutes by:
12/13/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,216
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

The model you have listed is a partial model number. Do you have a full model number located on a sticker around the front frame of the oven and can be seen if you open one of the oven doors?

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Customer reply replied 8 months ago
I don't have it and I am not home.
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Hmm, without that there is no way to know what oven you have as there are over 50 models that start with those number you have listed. You'll need to reply back when you have the full model number for me to be able to help.

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Customer reply replied 8 months ago
If it cannot be done with this number then I guess we can stop. Thanks. Good bye.
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

ok good luck.

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