Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I still have no ice after replacing the ice maker and the…

Customer Question
I still have no...

I still have no ice after replacing the ice maker and the the ice and water valve. I took the cover off the ice maker and the module wheel is spinning, but not calling for ice

Contractor's Assistant: Just to clarify, what's the make and model of the appliance? And has it done this before?

Jenn Air JCD2389 GES

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

I checked the temp in the freezer its about 0 degrees F

Submitted: 8 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
12/13/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,747
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

IS there water in the mold of the icemaker?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
no
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

Ok I would say you have a water supply issue to the unit, is the fill tube iced up blocking water from entering? If you are not sure fill the mold up with about a large dixie cup of water and see if it dumps the ice in an hour or two. If it does then either the fill valve is bad, the supply of water to the unit is not good or you have an iced up fill line. Check that out and see and get back to me.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
I have water coming through the door and I replaced the water and ice valve. I will fill with water to see if it produces ice
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

Ok if it does check the fill tube on the icemaker it is likely iced up and the issue.

All I ask is please use the....FINISH BY RATING link at the top your page to select a 5 STAR RATING before leaving today....this is important for my status on the site plus without a rating I will receive ZERO credit(NO PAY) from the site for assisting you. Also rating now does not close the question out and you can come back anytime for FREE right here to me......Happy Holidays!

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

Hi there,
I was just touching base with you because I have not heard back from you and the question is still open and unrated, I am not credited anything until a good star rating is supplied I would really appreciate it if you could do that thanks!

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Sorry fell asleep... I filled the mold up with water last night when we spoke last, and still did not produce ice. Water is frozen in ice molding tray
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

Can you pop the front cover off of the icemaker and do you have a jumper wire with stripped off ends to use? If so once the cover is off the icemaker you will see holes marked T and H put the jumper wire in those holes and tell me if the gear turns.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Would it be ok to do later ? I’m at work now till about 5:30
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

Yes for sure!

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Hey I’m back.. So I connected T and H together with a jumper and the gears did not move
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,747
18,747 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I am having problems with my bottom freezer on my GE french
I am having problems with my bottom freezer on my GE french door fridge. First it iced up and wouldn't make ice. Looks like it was leaking water into the top drawer of the freezer and ice bin, then it… read more
kingmz
kingmz
Appliance technician
Associate Degree
168 satisfied customers
I have model GSH22JSTE SS not making ice replaced ice maker
I have model GSH22JSTE SS not making ice replaced ice maker & water valve made ice for about 2-3 weeks then stop replace ice maker & water valve again still not making ice has good water flow. … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a kenmore french door bottom freezer. The ice maker
I have a kenmore french door bottom freezer. The ice maker in not working. I have already replaced the ice maker bin and the water valve. It was working for a couple of days after the parts were repla… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a question about a whirlpool ice maker in the
I have a question about a whirlpool ice maker in the refrigerator section. Model # is WRX988SIBM00. The city water system flushed the lines the brown water fill the filter, and now the ice maker doesn… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a jenn air refrig jfc2089wep the ice chamber is not
i have a jenn air refrig jfc2089wep the ice chamber is not filling with water. the temp on the freezer is 10 degrees. There is water coming out of the water dispenser on the door so im assuming its no… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
GE Fridge Model # ***** Serial HD249066 the Freezer
GE Fridge Model # ***** Serial HD249066 the Freezer temperature is 20 degrees as she has it set, all items are frozen in the freezer but there is water (ice) droplets and frost granules from the top a… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
New ice maker, water takes almost 30 hours to freeze Freezer
New ice maker, water takes almost 30 hours to freeze Freezer is set to 0 degrees GE cpsp5rkbc ss… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
My ice maker on a Maytag Model# ***** stopped working
My ice maker on a Maytag Model# ***** stopped working and is not cycling. The refrigerator is less than three years old. Internal ice maker temperature is 26 degrees F. Water flow seems to be working,… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
amana side by side asd2626hes no ice have replaced the unit
amana side by side asd2626hes no ice have replaced the unit as well as the water solenoids and it still will not call for water… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
I have a MFI2568AES which is a french door with separate ice
I have a MFI2568AES which is a french door with separate ice maker. Checked the water valve for continuity, all fans working, cleaned out coils, bottom freezer 0 degrees but ice maker housing on top o… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a GE Profile Aretica Refrigerator, Model #PSC23SGRDSS,
I have a GE Profile Aretica Refrigerator, Model #PSC23SGRDSS, installed in 2006. The ice maker is not working - we have tried several suggestions from the manual, but no ice.… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
I have a GE monogram model ZFSB23DRGss side by side refrigerator
I have a GE monogram model ZFSB23DRGss side by side refrigerator and the freezer side does not go below 10 degrees and the refrigerator stays at 42 and should be at 36. I have tried to adjust it but i… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Jenn Air JCD2389-GE ice maker not working. not locked!! Water
Jenn Air JCD2389-GE ice maker not working. not locked!! Water overfilled last night making quite a frozen mess in freezer. cleaned that up today, basically unplugged, took panels off inside after noti… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Temperature alarm is sounding on side-by-side Jenn Air refrigerator
Temperature alarm is sounding on side-by-side Jenn Air refrigerator model #JCD2297KEY. Refrigerator portion only. Freezer temperature is normal (0 degrees). Door has not been ajar. Nothing else appear… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
we have a jenn air refridgerator with a french door model jfc
we have a jenn air refridgerator with a french door model jfc 2089 hes and when I emptied the ice storage bin the icemaker quite making ice . The icemaker light in the fridge is on . What happened and… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
GE Refer - PSC23SGRCSS - slow ice production .....correct
GE Refer - PSC23SGRCSS - slow ice production .....correct sized cubes but very few....doesn't filll the ice bin in 24 hours....temp is set to 0 f.....refer is set to 47 f.....water supply line is not … read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
Whirlpool Mod#ED2JHGXRQ00---Just had ice maker motor module
Whirlpool Mod#ED2JHGXRQ00---Just had ice maker motor module replaced. Now it stops between cycles about 24 hours. Is this correct for time delay?… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a GE Profile Arctica. Bought used. PSS25SGMC. Two
I have a GE Profile Arctica. Bought used. PSS25SGMC. Two problems. Biggest one: Refrig. side reads 28 degrees and won't "warm up" even if we manually adjust temp setting to 41 degrees. Other problem: … read more
Bob Schauer
Bob Schauer
Retired
Vocational, Technical or Trade Scho
266 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x