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My GE Profile side by side refrigerator/freezer has a

Customer Question
My GE Profile side...

My GE Profile side by side refrigerator/freezer has a problem making thoroughly solid ice cubes. They come out partially formed with a thin veneer of ice covering the top portion of the cubes.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

About 17 years old. I could probably get the model number, but it would take a few minutes. Shall I get it?

Contractor's Assistant: Do you plan on doing the work yourself?

It depends how complicated it is.

Submitted: 2 months ago.Category: Appliance
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Answered in 5 minutes by:
12/12/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 2 months ago
Appliance Guru
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Appliance Technician: Appliance Guru, Owner and Technician replied 2 months ago

That issue is due to a lack of water in the unit, you have a fill issue ot the icemaker. Either the fill valve is not working right or you may have a water issue to the unit itself. Check the water supply to the refrigerator. if that is good I would replace the fill valve first. If for some reason that does not solve the problem you would have to replace the ice maker.

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Customer reply replied 2 months ago
Where exactly is the fill valve, and how do I check for adequate water supply?
Appliance Technician: Appliance Guru, Owner and Technician replied 2 months ago

What is the model of the refrigerator? Also testing this will be complicated involving jumpering terminals out and so forth did you want to do that.

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