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I can only get one of my double ovens to work after cleaning…

Customer Question
I can only get...

I can only get one of my double ovens to work after cleaning them . It seems the lov

Contractor's Assistant: What's the make and model of your oven? And can you guesstimate how old it is?

Electrulux. ew30ew6cgs7

Contractor's Assistant: Do you plan on doing the work yourself?

Just need it to work today as I am having a party tonight

Contractor's Assistant: Anything else we should know to help you best?

Hen I turn the oven on I get. Lock with a 3 on iy Lock with a 3 on it

Submitted: 7 months ago.Category: Appliance
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Answered in 5 minutes by:
12/12/2017
Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,538
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
Verified

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

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Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago

Have you tried pressing the lock button to see if this turns it off?

Look on the control unit and there you will see a button with a picture of a pad lock.

Press and hold this for several seconds and see if it takes the lock off from there.

Let me know what happens.

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Customer reply replied 7 months ago
I sent you a photo of the panel
Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago

I cannot see any picture. Have you uploaded it on here?

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Customer reply replied 7 months ago
I sent it by email
Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago

Got it thanks.

So is you press and hold the picture of the padlock on the far left of the control panel will it turn the lock off from there?

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Customer reply replied 7 months ago
Did you receive the photo
Customer reply replied 7 months ago
I don't know what the 3 hearts are or the circles with the arrow at the bottom left
Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago

Yes, Are you getting any of my replies as ive sent a few and it doesnt seem you are getting them so i will try and post it again.

Got it thanks.

So is you press and hold the picture of the padlock on the far left of the control panel will it turn the lock off from there?

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Customer reply replied 7 months ago
I pressed the padlock with the 3 on it and it still shows the same
Customer reply replied 7 months ago
It shows pre heating rather than just on, the fan is on the top oven but it isn't heating up
Customer reply replied 7 months ago
Should the 3 disappear?
Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago

Ok im going to opt out here as im not finding much service info on this. If another expert can help they will jump in.

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Customer reply replied 7 months ago
How do I get it off preheat
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,709
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

I am a different tech do you need help still?

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Customer reply replied 7 months ago
I need the oven in 2 hours so if you can't help me very soon, I won't need your help 24 hours is not helpful
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Shut the power off to the unit at the breaker for a full 2 minutes and power it back up and see if it works.

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Customer reply replied 7 months ago
Please tell me how to change from PREHEAT
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago
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Customer reply replied 7 months ago
Here's what I see
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

I do not see any links??

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Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Hi there,
I was just touching base with you because I have not heard back from you and the question is still open.

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