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I have upright freezer. I plugged it in and turned the

Customer Question
I have upright freezer...

I have upright freezer. I plugged it in and turned the control knob on. It sounds like it is trying to come on but doesn't kicked in, the compressor

Contractor's Assistant: What's the make and model? And have you checked the settings recently?

CFU1536ARW -YES I HAVE CHECKED THE SETTING

Contractor's Assistant: Do you plan on doing the work yourself?

NOT SURE JUST TRYING TO SEEIF I AM DOINF SOMETHING WRONG

Contractor's Assistant: Anything else we should know to help you best?

I just moved this freezer to another location (house) could this be a problem wasn't on its side kept upright

Submitted: 7 months ago.Category: Appliance
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Answered in 1 minute by:
12/12/2017
Appliance Technician: Kelly, Appliance Technician replied 7 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,687
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Is the compressor trying to start and then clicking off or what exactly is it doing?

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Customer reply replied 7 months ago
it is trying to start then clicks off
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

How long has it been doing that?

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Customer reply replied 7 months ago
Just started
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Thank you. Can you get to the compressor and unplug the freezer?

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Customer reply replied 7 months ago
i have it unplugged
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

On the side of the compressor is the start relay (see number 7 below). Can you pull it off the compressor and shake it? Does it rattle?

CLICK HERE

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Customer reply replied 7 months ago
it doesn't rattle
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Okay, and had it been unlplugged for at least 20 minutes after moving it and plugging it back in?

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Customer reply replied 7 months ago
at least 20 minutes or more
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Hmm, odd that it is not starting. Is the compressor real hot?

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Customer reply replied 7 months ago
No not hot at all
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Okay, so it may be that the relay has failed, the compressor lock ed up or it just needs to equalize the pressures. What I would do is leave it unplugged for 30 minutes then plug it back in. If the same thing happens, replace the relay, available below.

CLICK HERE

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Customer reply replied 7 months ago
Thanks I will do that
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Sounds good, thank you!

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Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Did the freezer come back to life?

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Customer reply replied 7 months ago
No it didn’t come back to life
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Hopefully that new relay will solve the issue. If it does not, the compressor is faulty.

If you would be so kind, would you please remember to rate my service USING THE STAR SCALE at the top or the bottom of the page before you leave today?

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Customer reply replied 7 months ago
Thanks
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

You are very welcome, thank you!

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