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The ice cube maker works but the water does not. 5 years…

Customer Question
The ice cube maker...

The ice cube maker works but the water does not

Contractor's Assistant: What's the make and model? And can you guesstimate how old it is?

5 years rs265tors samsong

Contractor's Assistant: Do you plan on doing the work yourself?

No but one tech has looked at and was unable to correct

Contractor's Assistant: Anything else we should know to help you best?

Can't think of anything

Submitted: 8 months ago.Category: Appliance
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Answered in 13 minutes by:
12/12/2017
Appliance Technician: Webb-Guy, Handyman replied 8 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,434
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. Have you tried doing a hard reset by unplugging the unit for 5 minutes to do a hard reset? Also when was the last time you changed the water filter and are you sure you have not turned the dispenser off?

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Customer reply replied 8 months ago
Tried the hard reset and the water is turned on also we change the filter every six months.
No change.
Appliance Technician: Webb-Guy, Handyman replied 8 months ago

so then all that makes sense is that you have a problem with the water inlet valve itself having went out and needing to be replaced.

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Appliance Technician: Webb-Guy, Handyman replied 8 months ago

I ​wanted to check in with you to see if you were needing anything else since I haven't heard back from you.

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