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I cannot install freezer shelves in the side-by-side

Customer Question
I cannot install freezer...

I cannot install freezer shelves in the side-by-side retrigerator freezer.

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

It was purchased in 2015 and I will look for the make and model

Contractor's Assistant: Do you plan on doing the work yourself?

Yes. I had a contractor remodeling the house but he couldn't get the shelves to install - they fell out when they were full. Profile Model PSS28KSHBCSS

Contractor's Assistant: Anything else we should know to help you best?

The lowest shelf is stable but the two middle ones wont install

Submitted: 7 months ago.Category: Appliance
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Answered in 8 hours by:
12/12/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,713
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Can you take a couple pics inside showing the unit side walls so I can see them?

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Customer reply replied 7 months ago
My request for a solution was not subject to a picture of the walls of the freezer. I gave the details for the refrigerator-freezer above. If I had been told I would have to send pictures, which I cannot do, I would not have submitted my question.
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Let me see if another tech can help please stand by.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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