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Microwave just stopped working. Used in the morning, then…

Customer Question
Microwave just stopped working...

Microwave just stopped working. Used in the morning, then nothing.

Contractor's Assistant: What's the microwave's make and model? And can you guesstimate how old it is?

GE JVM6175EK1ES

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, if possible

Contractor's Assistant: Anything else we should know to help you best?

No, Microwave is new. Installed 4-28-2017 in a new home.

Submitted: 7 months ago.Category: Appliance
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Answered in 5 minutes by:
12/11/2017
Appliance Technician: Kelly, Appliance Technician replied 7 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,674
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 7 months ago

The microwave is under the 1 year warranty from GE. Are you still wanting help to repair it yourself?

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Customer reply replied 7 months ago
please
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Thank you. Is it totally dead, no lights on at all?

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Customer reply replied 7 months ago
Is the fee $24 either way
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

The call is $24 in addition to the question fee.

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Customer reply replied 7 months ago
it is totally dead
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Please allow me just a few minutes to prepare some information for you, thank you!

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Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Provided you are certain the power to the microwave from the outlet is good, the fuse will need to be replaced. The fuse is mounted behind the control panel near the top of the microwave. You have to first remove the grille from above the door, there are screws that secure it at the top. Once off, there is a screw at the top of the control panel. Once that has been removed, lift the panel up and hinge it down. Of course, be sure the microwave is unplugged. The fuse is on the board shown at the link below.

CLICK HERE

The link below is to the part you will need!

CLICK HERE

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