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My Kitchen Aid microwave is locked. This has happened

Customer Question
My Kitchen Aid microwave...

My Kitchen Aid microwave is locked. This has happened before, but having trouble getting it unlocked this time

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

10 years old. Model KHMS155LSS-3

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, its usually a matter of pushing cancel for five seconds, it beeps twice and repeat.

Submitted: 8 months ago.Category: Appliance
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Answered in 10 minutes by:
12/11/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,748
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

Just unplug the unit for a full minute that should unlock it and reset everything if not you likely have a defective control board on the unit. See what happens. I will be on the phone with another customer, but I will respond back.

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Customer reply replied 8 months ago
Didn’t work
Customer reply replied 8 months ago
No thanks
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

Ok if that did not work is it still showing it is locked?

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Customer reply replied 8 months ago
No thanks. I’ll figure it out
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

OK no problem.

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Customer reply replied 8 months ago
Do I owe $24.00?
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

No you do not owe anything. I just opted out of this I do not believe you would want to pay anything correct?

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Customer reply replied 8 months ago
Correct. Thank you
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

No problem at all! Merry Christmas and if that issue continues you will need the main control for it.

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Customer reply replied 8 months ago
My debit card was charged $31.00
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

The site will credit you back that is not me....standy by.

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Customer reply replied 8 months ago
Ok
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