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Why can't I get my GE refrigerator to get cold, even after…

Customer Question
Why can't I get my...
Why can't I get my GE refrigerator to get cold, even after setting at the coldest setting?
Submitted: 7 months ago.Category: Appliance
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Answered in 5 minutes by:
12/10/2017
Appliance Technician: Engineer-Tech, Home Appliance Technician replied 7 months ago
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,239
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you. Sorry you are having trouble with your GE refrigerator. Please give me a moment to review your question. Please note that it sometimes takes a while to type responses and answers.

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Appliance Technician: Engineer-Tech, Home Appliance Technician replied 7 months ago

Do you have the model number for this refrigerator? It is usually in the refrigerator section near the top shelf.

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Customer reply replied 7 months ago
PSB42YGXASV
Customer reply replied 7 months ago
UNIT IS ABOUT 6 YEARS OLD, VERY EXPENSIVE UNIT.
Appliance Technician: Engineer-Tech, Home Appliance Technician replied 7 months ago

Ok, I saw this in another thread. This refrigerator is not common. I don't have the experience on this one so I will refer this to another expert.

No need to reply back to me. You will be notified once another expert picks up your question.

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Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
Experience: Master Technician at Self
Verified

Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?

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Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

Thank you. What are the temperatures currently in each section, please?

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Customer reply replied 7 months ago
The frig is 48 and freezer is 0
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

The fresh food section will not get any colder?

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Customer reply replied 7 months ago
The general frig compartment at its lowest is 48, I did not measure the drawers
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

Is the blower running in the refrigerator?

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Customer reply replied 7 months ago
It has been replaced and does work, not currently blowing
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

So it must be cycled off then if it works. Do you ever hear it blowing?

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Customer reply replied 7 months ago
I do not recall hearing the fan blowing. But the display on the door reads 35 degrees.
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

Oh, if the display reads 35 but it is 48, the sensor is faulty. The board won't allow to to cool to freezing temperatures. Please allow me just a few minutes to prepare some information for you, thank you!

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Customer reply replied 7 months ago
I have already replaced the main sensor and another sensor.
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

If the sensors are new, then the issue is with the wiring between the sensors and the control or the control is faulty. The sensors work by resistance, so if there is a connection or wiring issue that changes the resistance, it can give false readings to the control.

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Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

Has the main control been replaced?

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Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

I suspect the main control may be at fault but if you have a meter to measure resistance, you can test the sensors at the board. I can show you how, if you'd like.

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Customer reply replied 7 months ago
The main control board has Not been replaced
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

It is likely what you will need. Please allow me just a few minutes to prepare some information for you, thank you!

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Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

The link below is to the part you will need! That part is mounted in the mechanical area up top, above the doors.

CLICK HERE

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Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

The attached pages show how to access that board for replacing.

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