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The info panel on front sometimes dont light up, blank like…

Customer Question
The info panel on...

The info panel on front sometimes dont light up, blank like it loses piower, but evertything still works otherwise

Contractor's Assistant: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?

No, will do!

Contractor's Assistant: Do you plan on doing the work yourself?

Yes will order and replace part, if can determine which part

Contractor's Assistant: Anything else we should know to help you best?

No, will unplug for several hours, if still problen, wii get back with you, thanks

Submitted: 7 months ago.Category: Appliance
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Answered in 1 minute by:
12/8/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,489
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Do you have a full model number so I can better assist you? It should be located on a sticker near the ceiling of the refrigerator section and seen if you just open the refrigerator door.

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Customer reply replied 7 months ago
is an electric range, mod# ***** *****
Customer reply replied 7 months ago
sometimes the info panel goes blank, but everything othertwise works
Customer reply replied 7 months ago
are u still there?
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

OK got it. If everything else works including the buttons, that means your display board is just failing. The buttons get power from plugging into the display board so you know the display board is getting power and nothing is cutting power to it which means that your display board just needs to be replaced to fix this issue. Unfortunately the part is about $360 so it's not cheap but below is a link to the part if you wanted to order and replace the part.

CLICK HERE for display board

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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