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I have a new Kitchen aid and ice maker arm appears stuck in…

Customer Question
I have a new...

I have a new Kitchen aid and ice maker arm appears stuck in the up position

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

No ice

Contractor's Assistant: Do you plan on doing the work yourself?

4 months old, KRSC503ESS

Submitted: 8 months ago.Category: Appliance
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Customer reply replied 8 months ago
ready do help
Answered in 7 hours by:
12/8/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,556
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

If the ice maker is in a harvest cycle the arm will be up .

If you look at the flax tray is it twisted or is it straight at this time?

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