Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

The power went out last night so we unpluged the fridge

Customer Question
The power went out...

The power went out last night so we unpluged the fridge until the power came back on to prevent a power surge damaging it. We plugged it back in but the control panel will not set and shows the mwssage PO.

Contractor's Assistant: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?

It was off for 2 hours before we plugged it back in.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes. How can I turn the control panel back on?

Contractor's Assistant: Anything else we should know to help you best?

The Model # is 986DEMO1, Serial # K72401620 This Whirlpool fridge was

Submitted: 7 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
12/7/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,245
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

And 986DEMO1 IS NOT a full model number.

Ask Your Own Appliance Question
Customer reply replied 7 months ago
Model # is 986FDEMO1
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

Are you getting this number for inside the unit on the fresh food section interior wall near the top?

I noticed your request for a phone call. Unfortunately, Just Answer has stated that your request has failed due Credit card issues.

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

I`m suspecting the model number is ***** WRV986FDEM01

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

if I have the correct model number the PO means

The Power Outage indicator lets you know if the power supply to the refrigerator has been off, and the freezer temperature has risen to 18°F (-8°C) or higher.

The control panel temperature display will read “PO,” and an alert tone will sound three times.

“Confirm” will blink until you acknowledge the power outage by pressing MEASURED FILL under “Confirm.”

Once the power outage has been confirmed, the “PO” will disappear, and the display will return to the Home screen.

Let me know if you can then see the correct temperatures in the display.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,365 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,457 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
We have a french door, 4 door, Whirlpool fridge (purchased
We have a french door, 4 door, Whirlpool fridge (purchased November 2016). We had a power outage for about 18 hours. When power resumed, it is blinking PO, has a red plug symbol and the word "confirm"… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Fridge be says power off,but has power. But also no wirking.
Fridge be says power off,but has power. But also no wirking … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
My kitchen aide refrigerator just stopped working after the
My kitchen aide refrigerator just stopped working after the freezer door was left open slightly last night. There was a PO message on the front of the fridge before it stopped working. We have unplugg… read more
Joel Swenson
Joel Swenson
High School or GED
4,033 satisfied customers
I have a Kenmore French door style fridge Model number An
I have a Kenmore French door style fridge Model number(###) ###-#### An 4a74422519 We bought this less than 3 months ago last night we had a power outage. I his morning when we used it the lights were… read more
Joel Swenson
Joel Swenson
High School or GED
4,033 satisfied customers
I have a model gfss6kkxass refrigerator. The power went out
I have a model gfss6kkxass refrigerator. The power went out last night and when it came back on my panel has 88 on the freezer side and 8A on the fridge side. It will not let me reset it. Can you help… read more
Joel Swenson
Joel Swenson
High School or GED
4,033 satisfied customers
The control panel does not light. Our power went out and
The control panel does not light. Our power went out and when it came back on the fridge would not start the lights are on inside I have unplugged it waited then plugged it in. when plugging it in I h… read more
Joel Swenson
Joel Swenson
High School or GED
4,033 satisfied customers
I have a Whirlpool washer Mod. #WFW97HEXW2. Ran fine 2wks
I have a Whirlpool washer Mod. #WFW97HEXW2. Ran fine 2wks ago, tried to use it this wk/end. Loaded it, added detergent, bleech, pressed Pwr on and Pwr light flashed, double dinged and died. Could not … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Jon, My Whirlpool GI5SVAXVQ01 fridge control panel has no indication lights, the inter
Hi Jon, My Whirlpool GI5SVAXVQ01 fridge control panel has no indication lights, the interior light comes on when doors open, but the cooling system is not working - no fan, no cooling effect, no ice, … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
2,921 satisfied customers
the power went out and shen I went re set my clock on my whirlpool
the power went out and shen I went re set my clock on my whirlpool slide in stove the read out went to letters and now none of the buttons work and I cant find how to reset it help please.... I unplug… read more
Appl-Tech
Appl-Tech
Service Technician
Associate Degree
564 satisfied customers
Our power was out for about three hours. When it came back
Our power was out for about three hours. When it came back on our Bosch B26FT did not come back on. Pulled it out, there is power at the plug. No fridge light, nothing on display panel works. Is there… read more
Peter
Peter
Service Manager
High School or GED
559 satisfied customers
Hello, can a fridge defrost element be damaged by the power
Hello, can a fridge defrost element be damaged by the power surge (voltage variation) caused by a storm?… read more
hvacguy17
hvacguy17
Mentor Service Technician
Associate Degree
12 satisfied customers
I have a GE Profile refrigerator. We hade a power outage that
I have a GE Profile refrigerator. We hade a power outage that lasted for some 2 hrs. When the refriderator came back on, the water and ice dispenser control panel will only dispense water and the disp… read more
Bob L Your  Appl Pal
Bob L Your Appl Pal
Owner
Vocational, Technical or Trade Scho
7,404 satisfied customers
We moved our stove yesterday to remodel our kitchen. It is
We moved our stove yesterday to remodel our kitchen. It is setting out from the wall. It worked fine last night. When I reset the time today the stove went blank. The burners work but the light indica… read more
Bob L Your  Appl Pal
Bob L Your Appl Pal
Owner
Vocational, Technical or Trade Scho
7,404 satisfied customers
Whirlpool dryer that wont do anything except beep and shows
Whirlpool dryer that won't do anything except beep and shows control lock it on. Now on where the time shows it is very dim. So is it the control board or the interface control? I am leaning to the in… read more
Tim Alan
Tim Alan
Appliance Technician
Associate Degree
1,240 satisfied customers
My Samsung RFG298AA French Door Refer internal light was not
My Samsung RFG298AA French Door Refer internal light was not on this morning. Then the alarm began sounding with the display flahing "ER PC". Not finding any code in the manual, I unplugged, then re-p… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I recently purchased a samsung refridgerator model # XXXXX
I recently purchased a samsung refridgerator model # XXXXX serial #087042BQ300226 J and everything was fine until we experienced a power outage. Now it will not power up. I unplugged it then plugged i… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
Hi there. My name is XXXXX XXXXX I have a question about a Tappan
Hi there. My name is XXXXX XXXXX I have a question about a Tappan electric stove model number 31-5592-00-01, serial number VF24924103. Two days ago we had a storm that knocked out the power for about … read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I have a Maytag refrigerator (MBF2256HEQ), when I came home
I have a Maytag refrigerator (MBF2256HEQ), when I came home last night both temperature controls showed dashes and freezer had thawed and the refrigerator was not cooling. I flipped the breaker for th… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x