Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

We just bought new washer/dryer, hooked up correctly. Turn…

Customer Question
We just bought new...

We just bought new washer/dryer, hooked up correctly. Turn on washer get error code 11. Also door is locked and won't unlock even after unplugging. When I plug washer back in I hear what I believe to be the pump running. Any ideas?

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Model EFLS617SIW and it's one day old

Contractor's Assistant: Do you plan on doing the work yourself?

I've hooked everything up correctly to run it for the 1st time and it's getting the error code E 11

Contractor's Assistant: Anything else we should know to help you best?

No that I can think of

Submitted: 8 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 13 minutes by:
12/7/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,551
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

The E-11 error code means +Fill time too long.

And you do have BOTH HOT and COLD water supplies turned on correct?

And you have hot on hot and cold on cold correct?

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

And if this is a brand new unit have you contacted the manufacture for a warranty service call on the unit yet?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
No I was hoping it would be something easy. Water lines are installed right.'
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

ok The manufacture says for this error code , to check the water hoses are connected correctly and turned on if they are to replace the pressure switch .

And if you do any work on the unit you will void your warranty.

I recommend to contact the manufacture and set up a in warranty service call.

Do you need their contact info?

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me 5 STARS is the ONLY way I get paid for my time. I do not get compensated until you rate me. I'm sure you don't work for free, so please don't expect that I should.

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

I see you have NOT replied back to me .
Do you still need assistance on your question?
If not I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me 5 STARS is the ONLY way I get paid for my time .

I'm sure you don't work for free, so please don't expect that I should.

This is not a free web site!

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

I see you have NOT replied back to me .
Do you still need assistance on your question?
If not I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me 5 STARS is the ONLY way I get paid for my time .

I'm sure you don't work for free, so please don't expect that I should.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,551
13,551 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Maytag Maxima which came up with an E1 F1 error
I have a Maytag Maxima which came up with an E1 F1 error code. What can I do? … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
I have a whirlpool top load washer and it keeps stopping
I have a whirlpool top load washer and it keeps stopping during the final spin cycle. It happens maybe 1 out of every 5 washes. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Can't get Electrolux door to open or drain. Need to open but
Can't get Electrolux door to open or drain. Need to open but can't take front of cover off unless the door is open … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
OK back again... I've replaced water level sensor, now the
OK back again... I've replaced water level sensor, now the machine acting like it has water in the tub and it's trying to drain it out.. i cannot get the front board to respond to commands the door lo… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
My washing machine is broken! Whirlpool WFW8300SW04 six
My washing machine is broken! JA: What's the make and model of your washing machine? And can you guesstimate how old it is? Customer: Whirlpool WFW8300SW04 six years old i think JA: Do you plan on doi… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have this washer and it will not start a cycle. It powers
I have this washer and it will not start a cycle. It powers up and shows that the lid is locked but the cycle itself won't start. I've done the diagnostic test but the error code it comes up with is F… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My maytag series 2000 MHWE200XW00 is stuck flashing a "2" no
my maytag series 2000 MHWE200XW00 is stuck flashing a "2" no F or E with it and the spin light is on. I can't cancel it. … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
We have a brand new whirlpool front load washer that was ran
We have a brand new whirlpool front load washer that was ran without water. The only thing visible on the front panel now is a red light beside door locked. No buttons will respond.… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
Working on a GE Laundry Center (GTUP270EM1WW), the washer would
Working on a GE Laundry Center (GTUP270EM1WW), the washer would not do anything. Someone had "looked at it" before I was called and when I arrived the front panel had been removed and the magnetic lid… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My washer stopped working. It wont turn on & the door is locked.
My washer stopped working. It won't turn on & the door is locked. I think it has been off balance for a while. I've unplugged it but it won't turn on when I plug it back in. Ideas?… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
Hi Im working on a GE front load washer. Model # XXXXX
Hi I'm working on a GE front load washer. Model # XXXXX It stopped mid-cycle the other day and would not turn back on, even after unplugging and plugging back in. Today, I plugged it back in, power ca… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
whirlpool duet washer wont start get various codes U 25, H
whirlpool duet washer won't start get various codes U 25, H 11, nC, C oC, H 01, n oo. What do I do now.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Why does my Maytag Bravos washer stop working during spin cycle?
My Maytag Bravos stops working during the spin cycle. Washer stops, lid lock light flashes, and most of the time in order to get it to work again I have to unplug the machine, plug it back in, then sw… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
MY MODEL WTW4950X WASHING MACHINE WILL NOT START CYCLE. SENSING
MY MODEL WTW4950X WASHING MACHINE WILL NOT START CYCLE. SENSING LIGHT GOES ON ALONG WITH LID LOCK LIGHT. YOU CAN HEAR THE BEGINNING CLICKING NOISES FROM THE WASHER; BUT NO WATER GOES INTO THE MACHINE.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Our laundry water froze and I didnt know because all the other
Our laundry water froze and I didn't know because all the other water was working in the house. I started to do a load of laundry and I received an error. I couldn't clear it or turn off the washer so… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
hi my name is danny and i;m working on a whirlpool duet ht
hi my name is XXXXX XXXXX i;m working on a whirlpool duet ht front loader and have replaced the ccu board and the washer still won't work.The power button just beep when pushed, what else should i try… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
GE Model DCVH680EJ0WW front load washer Wont spin I
GE Model DCVH680EJ0WW front load washer Won't spin I used to be able to put a load of underwear & other smaller items in along with one (sometimes two) fairly heavy towel and everything went fine. Now… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
My Kenmore Elite HE3T door is locked with a DL code and it
My Kenmore Elite HE3T door is locked with a DL code and it also has been showing 11 code and SuD alot. How do I unlock it and fix it?… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x