Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My refrigerator just STOPPED dispensing water ,Everything…

Customer Question
My refrigerator just STOPPED...

My refrigerator just STOPPED dispensing water ,Everything else is working

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

GE Profile Mod # 123MGPA BB

Contractor's Assistant: Do you plan on doing the work yourself?

Ser # HF 404955

Contractor's Assistant: Anything else we should know to help you best?

Yes I hope to be able to fix it myself, if possible

Submitted: 7 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
12/6/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,427
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

On this particular GE refrigerator, the most common issue is that the water line inside the door freezes. Remove the kick panel below the refrigerator and freezer doors and look for the water line disconnect just behind the front panel near the freezer door hinge. Disconnect the water line and shut the door. Press the water dispenser and see if water comes out of the water line at the bottom where you'd disconnected the water line. If water comes out, you'll need to just turn the refrigerator off and leave the door open for about 45 minutes and that will allow the door to heat up enough that when you connect the water line to the door again, it should start to dispense water again. Using a hair dryer to warm up the door is also very useful.

There is a kit designed to add a heater to the dispenser so this does not happen in the future if the problem comes back. Below is a link to the kit and it comes with instructions on how to install it.

CLICK HERE

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,427
88,427 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,427 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
The lights stopped working in my GE Profile refrigerator and
The lights stopped working in my GE Profile refrigerator and at the same time the water dispenser in the door stopped working. … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
I have a GE Profile Refrigerator. I have changed out the
I have a GE Profile Refrigerator. I have changed out the filter many times. This time the water will not come out. I have tried pushing the button for 3 minutes and have tried filling up the new filte… read more
Tyler Z.
Tyler Z.
Appliance Doc
88,427 satisfied customers
How to fix a GE model #GSH25JFXN BB ICE MAKER IT WAS working
how to fix a GE model #GSH25JFXN BB ICE MAKER IT WAS working yesterday and now I canot seem to get it to make ice cibes … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
I have a GE model GSH22JCB BB refrigerator. The water and
I have a GE model GSH22JCB BB refrigerator. The water and ice dispenser will not stop dispensing. It will only stop if you open the door or lock the controls. When you unlock the controls the water/ic… read more
Tyler Z.
Tyler Z.
Appliance Doc
88,427 satisfied customers
I have a Kitchen Aid MOD #KSRS25CKBL01 Side by side
I have a Kitchen Aid MOD #KSRS25CKBL01 Side by side refrigerator with ice and water dispenser on front panel. All of a sudden yesterday my dispenser stopped dispensing water and ice. what could be the… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
Have a GE side by side with ice maker - have just hooked up
Have a GE side by side with ice maker - have just hooked up ice maker, not working ser # HD462848 … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
GE MODEL TPX24BRDA WW SER NO LZ230404, PURCH 6/4/2000 MOD
PURCH 6/4/2000 MOD NO. TPX24BRDA WW THE WATER DOES NOT COME OUT OF THE DOOR SPICKET ICE AND CHOPPED ICE IS OK. … read more
Tyler Z.
Tyler Z.
Appliance Doc
88,427 satisfied customers
I have a GE profile refridgerator... its making ice cubes
I have a GE profile refridgerator... its making ice cubes but water is not coming out of fridge.. could there be a blockage in the door... my hugand changed the connectors and its flowing at the botto… read more
Tyler Z.
Tyler Z.
Appliance Doc
88,427 satisfied customers
GE Profile. Fan keeps cycling on and off every second. Unit
GE Profile. Fan keeps cycling on and off every second. Unit has stopped cooling. The problem started with the ice maker not dispensing intermittedly (sp). It made ice but sometimes wouldn't dispense. … read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
my GE profile refrigerator model #PSF26MGWA-WW has a problem
my GE profile refrigerator model #PSF26MGWA-WW has a problem with the water and ice dispenser in the door. When I try to use it, two zeros flash on the display and no water or ice come out. Everything… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
The ice maker on our GE Profile refrigerator is not working.
The ice maker on our GE Profile refrigerator is not working. The water dispenser is working however. Pulled out the ice holder and saw a test switch arrow. Is this something we should try? Is there a … read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
The refrigerator water dispenser stopped working. I tried
The refrigerator water dispenser stopped working. I tried to fix it accoding to your mamual but it did not work. Also it has water leakage from the corners of beneath of spill shell. It mostlikely nee… read more
Tyler Z.
Tyler Z.
Appliance Doc
88,427 satisfied customers
My GE frig water dispenser is not working for a couple of weeks.
My GE frig water dispenser is not working for a couple of weeks. It randemly worked at stopped again. Everything else is working. Model # XXXXX BB Serial # XXXXX 253973 Please help to fix it. Thanks N… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I just replaced the SmartWater filter on a GE Profile Performance
I just replaced the SmartWater filter on a GE Profile Performance Refrigerator Model No. TFX28PBBA BB. After doing so, the icemaker won't fill with water and water leaks from under the frig on to the … read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
The water dispenser in my GE fridge (side by side model) quit
The water dispenser in my GE fridge (side by side model) quit working. Water is still flowing to the icemaker which still makes ice and both cubed and crushed ice dispensing still works. When I try to… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
My GE mod GSS25IFPHBB refrigerator Ser # ZG221732 will not
My GE mod GSS25IFPHBB refrigerator Ser # XXXXX will not dispense water. It will dispense ice, cubed and crushed. It makes ice so I assume the water is going thru the filter. My guess is the valve that… read more
RUSS
RUSS
Vocational, Technical or Trade Scho
1,824 satisfied customers
I have a GE refrigerator (Model No. GSL22 WGPH BS; Ser No.
I have a GE refrigerator (Model No. GSL22 WGPH BS; Ser No. SG228288). The water dispenser has stopped working. It worked fine for about three years; stopped working for about a year. Suddenly started … read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I have a three-year-old stainless steel GE Profile side-by-side
I have a three-year-old stainless steel GE Profile side-by-side refrigerator and freezer with auto-icemaker and ice/water dispenser. Two months ago, I had the icemaker replaced because it stopped maki… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x