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Have a whirlpool duet washer, had power outage and control…

Customer Question
Have a whirlpool duet...

Have a whirlpool duet washer, had power outage and control lock light came on. pressed button and held for more than 3 seconds nothing happened. How can I reset this unit

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Approximately 7 years old

Contractor's Assistant: Do you plan on doing the work yourself?

Can I?

Submitted: 8 months ago.Category: Appliance
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Answered in 5 minutes by:
12/6/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,586
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

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Customer reply replied 8 months ago
on the back it says w100007190/4619 702 25122
Customer reply replied 8 months ago
no
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

the model /serial number is ***** the door on the face frame after the door is opened on front loaders.

And if the No , was referring to a phone call prompt I did NOT send that to you ,the web site that we are using does, NOT I!

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Customer reply replied 8 months ago
Your answer is completely useless the door is locked if I could get it open I would not be trying to deal with your service. I feel your service is unsatisfactory
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

Ok NO where in your post did you mentions that the door was locked all you said anything about LOCK was the control lock light was on !

I`m not a mind reader if you do not give me all the information , I do not know all the information.

I`m trying to assist you but unfortunately I do not have a crystal ball .

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

Does your unit have a full front panel or does it have a small panel below the door?

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