Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a kenmore elite dishwasher and the lock is on and i…

Customer Question
I have a kenmore...

I have a kenmore elite dishwasher and the lock is on and i don't know how to turn it off. i had a problem with the top shelp and had to take it out and put it back in. that seems to be ok but it was after that the lock was on. could i have done something then?

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

I think it is about 3 1/2 years old . i only have the installation instructions and i don't see a model number

Contractor's Assistant: Do you plan on doing the work yourself?

I hope so. i looked on line and it said there was a way to reboot the system and i would like to try that first.

Contractor's Assistant: Anything else we should know to help you best?

Before the shelf incident it was working perfectly

Submitted: 4 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
12/6/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,324
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

open the dishwasher door the model /serial number is ***** the inner face frame of the tank normally on the right hand side.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
the only # i see is w10297953b
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

That is a part number of that tag not a model number.

Lets do this!!

On the console touch pad do you see a small padlock symbol on or near any of the keypads on the control panel ?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
i would like to stay with online help how do i get out of the call me
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

If your referring to a phone call prompt I did NOT send that to you ,the web site that we are using does, NOT I!

Ask Your Own Appliance Question
Customer reply replied 4 months ago
i found a # on the side bra723268
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

That is not a model number either!

How is the manufacture of this dishwasher for Sears do you know!

Second request:

(On the console touch pad do you see a small padlock symbol on or near any of the keypads on the control panel ?)

Ask Your Own Appliance Question
Customer reply replied 4 months ago
i do not see any small lock or any other #
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

and you looking on the tank frame on the right hand side after the dishwasher door is opened?

Does the unit have a heated dry? or can you send me a photo of the console so I can see all the keypads?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
it does have a heated dry. i'm sorry i don't know how to send a picture. if this helps it is a model that has an adjustable rack for a pot scrubbing cycle and a cycle for china
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

ok press and HOLD the heated dry button for 5 seconds and tell me if the lock light then goes out!

Ask Your Own Appliance Question
Customer reply replied 4 months ago
the light went out
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

ok so now let try to program any cycle and then start the unit and tell me if it then will start for you or not?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
no the lock light comes back on
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

ok lets press and hold the heated dry once again and then try to start the unit again please and tell me what happens .

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

And also if it does the same thing Lock light coming back on .

Then open the dishwasher door and look on the edge of the door itself for a model /serial sticker.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
i pressed the heated drying the light goes out . i try to select a normal cycle and the lock light goes back on
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

Then open the dishwasher door and look on the edge of the door itself for a model /serial sticker.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
i found it the model is 665.12774k310 serial # f33802311
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

Thank you!
Give me a minute or two to pull up information on this model

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

If you press cancel once will the unit start with the door closed or does the lock light just come back on ?

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

and if you press and hold the heater dry button and the lock light goes off if you do not press any buttons will the lock light come back on all by itself?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
no only when i try to choose a cycle
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

Ok good info.

That tells me the issue is with in the electronic control board .

And the control board will need to be replaced.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

---> CLICK HERE <--- FOR THE CORRECT PART FOR YOUR MODEL

If you have any questions just reply back to me .

Ask Your Own Appliance Question
Customer reply replied 4 months ago
i want you to know that the problem has been resolved but i thought that you might find this interesting for future problems.on my dishwasher there is a button that says top rack only and under that button it says hold for 3 seconds to lock. i was talking with a serviceman and thought maybe that was the button to unlock. it was much to my surprise and great thankfulness i will not need a new control panel or service call everything is back on track. thank you for your time and assistance
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

great glad to hear it but I was only going off the information that I was getting from you of course.

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me 5 STARS is the ONLY way I get paid for my time. I do not get compensated until you rate me.

Ask Your Own Appliance Question
Was this answer helpful?
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,324
12,324 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My refrigerator was making noise, like a fan failure, now is
My refrigerator was making noise, like a fan failure, now is not cold. I have a model #RF26HFENDSR … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,780 satisfied customers
I have a dishwasher I purchased last year; the door wont
I have a dishwasher I purchased last year; the door wont lock this morning - have no idea why not … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,780 satisfied customers
I have heard that Bosch was a good name in appliances, but
I have heard that Bosch was a good name in appliances, but lately people say it is not up to the same quality. Any reasons why? Have you seen and increase in problems … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I just had my wash machine moved into my house from storage,
I just had my wash machine moved into my house from storage, and the water is not coming into the machine....it lights up but just hums.. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Purchased water softener model whes33 and have miss placed
purchased water softener model whes33 and have miss placed owners operation manuel .. how can i obtain another copy … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Maytag refridge/freezer that's leeking from the
I have a Maytag refridge/freezer that's leeking from the bottom … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
I have a gas stove mod # MGR7662WW1 need part # for control
i have a gas stove mod # MGR7662WW1 need part # for control board and oven sensor … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
We have a GE refrigerator and tonight it went off? is there
Hello, we have a GE refrigerator and tonight it went off? is there a reset switch or something like that we could look at? PFSSPKWBSS, Model @DR070498 … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,780 satisfied customers
Refrigerator problems. Refrigerator is not cooling. The
refrigerator problems JA: The Expert will know what to do. Please tell me everything you can so the Expert can help you best. Customer: refrigerator is not cooling JA: Is there anything else important… read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
The back wheel on the left side of the upper rack of our
The back wheel on the left side of the upper rack of our Kitchenaide dishwasher is now above the track rather than in the track. Do you know how I can repair it? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Have a kitchenaid superba oven micro wall unit, power went
have a kitchenaid superba oven micro wall unit, power went out and now the door locked message is flashing but I can open the door … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
It's keeps beeping and says fs on the screen. Keeps turning
It's keeps beeping and says fs on the screen. Keeps turning on and off … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,780 satisfied customers
I have LG Dishwasher LDS5040ST. I was getting the error code
I have LG Dishwasher LDS5040ST. I was getting the error code HE. Replaced the heater, but still getting error HE … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,780 satisfied customers
My washer a whirlpool dust is displaying-'--, code
My washer a whirlpool dust is displaying-'--, code originally was e3f0, now only will run the clean washer cycle … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,780 satisfied customers
Side load washer won't start ,door locks won't open. Kenmore
side load washer won't start ,door locks won't open … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,780 satisfied customers
Hellow i just replaced a control on a maytag front load
hellow my name is ***** ***** just replaced a control on a maytag front load modelmhw9000yg0 and the oter control it goes to now flashes along with the tub light part w10444488 … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,780 satisfied customers
Whirlpool Model GC3PHEXNS00 has been through a few minor
Whirlpool Model GC3PHEXNS00 has been through a few minor power surges from storms. Lights are on, nothing running. Beeping sound coming from behind. Interior control panel shows the temperature blinki… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,780 satisfied customers
The screen on my kitchenaid refrigerator is blue diagonal
the screen on my kitchenaid refrigerator is blue diagonal zig-zag. The light on the far left end is red and saying cooling is off. The items in the refrigerator are cool, not cold and the frozen foods… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x