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I'm really frustrated from KitchenAid cooktop. The cooktop…

Customer Question
Hi I'm really frustrated...

Hi I'm really frustrated from KitchenAid cooktop.

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

The cooktop model # is D10355753. The cooktop serial # is KECD865XSS00. Was purchased in 2012

Contractor's Assistant: Do you plan on doing the work yourself?

In 2013 one dual -circuit element burner stopped to heat completely. In November*****from the second dual -circuit element burner stopped work as well. Now we are using three from 5 burners.

Contractor's Assistant: Anything else we should know to help you best?

I request from you to provide an immediate part replacement or arrange for a refund

Submitted: 7 months ago.Category: Appliance
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Answered in 3 minutes by:
12/6/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,182
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
This web site is a DIY appliance repair web site .

This site had nothing to do with any appliance manufacture.

I can assist you in repairing the unit in question .

And I can also tell you the if the unit in questions was purchased in 2012 it is NO LONGER in warranty from the manufacture and the will not give you replacement parts nor will they refund your money on a out of warranty appliance.

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