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Have a Whirlpool Duet Steam Model #wfw87hedwo, Serial

Customer Question
Have a Whirlpool Duet...

Have a Whirlpool Duet Steam Model #wfw87hedwo, Serial #c42850443. it won't start power comes on & door locks, but drum does not turn.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

August 2014. Direct Drive Motion

Contractor's Assistant: Do you plan on doing the work yourself?

Maybe

Submitted: 7 months ago.Category: Appliance
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Answered in 2 hours by:
12/5/2017
Appliance Technician: Webb-Guy, Handyman replied 7 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,322
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. Have you tried doing a hard reset by unplugging the unit for 5 minutes to do a hard reset?

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Customer reply replied 7 months ago
Just tried that it didn’t work
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

ok since the reset did not work does water come into the unit?

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Customer reply replied 7 months ago
No
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

ok ​now do you happen to have a multimeter that way we can test if the problem is with the water inlet valve or the control board itself?

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Customer reply replied 7 months ago
No. Thanks for your help. I’m going to call for a service tech to come out.
Appliance Technician: Webb-Guy, Handyman replied 7 months ago
I will send this into be cancelled then
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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