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My advantium microwave turntable quit spinning tonight

Customer Question
My advantium microwave turntable...

My advantium microwave turntable quit spinning tonight everything still it’s OK could smell small older underneath door

Contractor's Assistant: Just to clarify, what's the make and model of the appliance? And has it done this before?

Psa1201rss01Still heats OK

Contractor's Assistant: Do you plan on doing the work yourself?

Would like to

Contractor's Assistant: Anything else we should know to help you best?

If it’s circuit board stuff I probably can’t check that kind of stuff

Submitted: 8 months ago.Category: Appliance
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Answered in 2 hours by:
12/5/2017
Appliance Technician: Webb-Guy, Handyman replied 8 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,440
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. Have you tried doing a hard reset by unplugging the unit for 5 minutes to do a hard reset?

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Customer reply replied 8 months ago
No have not
Appliance Technician: Webb-Guy, Handyman replied 8 months ago

lets try doing that. If unplugging is not easy you can turn the breaker off to do the same thing.

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Customer reply replied 8 months ago
I did this and it worked
could you tell me if it going to happen again or what causes this
Appliance Technician: Webb-Guy, Handyman replied 8 months ago

so what it sounds like is your control board just got stuck. So it shouldn't happen again no but if it does and the reset does not work your more then welcome to follow back up with me on here. Its just like a computer. Sometimes it needs to be shut down and reset.

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Appliance Technician: Webb-Guy, Handyman replied 8 months ago

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Rating does not stop you from getting back to me in the event you need me. It has been a pleasure assisting you today.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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