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Duet washer stuck at c02. Whirlpool duet. Erro code f02 e06…

Customer Question
Duet washer stuck at...

Duet washer stuck at c02

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Whirlpool duet

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Erro code f02 e06

Submitted: 7 months ago.Category: Appliance
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Answered in 3 minutes by:
12/5/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 88,369
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Can you double check that error please? Usually the error is F06 E02, not F02 E06

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Customer reply replied 7 months ago
Correct fO6 e02
Customer reply replied 7 months ago
I also ran the diagnostic multiple times with varying results. It got stuck at c03 sometimes and c05 others
Customer reply replied 7 months ago
Now in regular mode it hear water coming in from time to time but then it stops
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

OK got it. Unfortunately F06 E02 is a very bad error. It means you have an interface communication error. That means that the main control board isn't communicating with the front interface control board. You can pull the washer out and remove the 3 screws coming in from the back of the top panel. Next, the top panel will pull straight back, up, and off. Now check all the wire connections between the two control board and make sure they are all secure. If everything looks good, then the interface control board will need to be ordered and replaced. The part is generally $200-250 or so. I'm really sorry about the bad news.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Customer reply replied 7 months ago
Also the door locked indicator is flashing when it shouldn’t . Does this tell me anything
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Unfortuantely nothing specific. When you have a communication error, you can get all sorts of weird side effects.

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Customer reply replied 7 months ago
Is it worth buying the control board instead of a new machine
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

I would think so if you can replace it yourself.

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Customer reply replied 7 months ago
is it this the part http://a.co/55sThJL (Control Unit - Central ) or do i need the user interface?
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

You want the user interface board, not the main control board.

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Customer reply replied 7 months ago
Can you please send me a link to the part ? My model is whirlpool wfw94hexw2
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

I can't because it appears to be discontinued. It's part number W10388426 for this model. Unless you can find one for sale, it may be time for a new washer. I'm sorry about the news but I hope you can understand I don't control when parts are discontinued. I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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