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Have Viking VEDO266 double oven. Ran clean cycle on both…

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Hi- Have Viking VEDO266 double...
Hi- Have Viking VEDO266 double oven. Ran clean cycle on both ovens, upper unit now has "clean" light stuck on and locked door won't open. Probably bad relay or lock? Does entire unit have to be removed from wall to service or can it be repaired in place? Any help appreciated.
Submitted: 6 months ago.Category: Appliance
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Answered in 3 minutes by:
12/4/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago
Appliance Guru
Appliance Guru, Owner and Technician
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Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

IS the unit still hot or warm?

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Customer reply replied 6 months ago
No, I set the clean cycle to go in the evening, the next morning the lower unit was done, but the upper still had the "clean" light on and was cool. That was last Thursday. Now it's Monday, and the light is still on, the door is still locked, and it's cool.
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

OK I would say the door latch is the issue the motor may have failed on the door latch burning it out, you will have to manually open it then to get to the latch to check it or change it out. You need to get something flexible like a stiff piece of plastic or metal and slide it in between the door and frame and slide it sideways to hit the latch hook and press it to the left or right and open the door that way manually. You will slide the piece from right to left pressing the latch hook left to release it....See here....CLICK ME

All that I ask is please use the FINISH BY RATING link at the top your page to select a *****5 STAR rating***** before leaving.....otherwise I receive ZERO credit for assisting you. Also this does not close the question out and you can come back anytime for FREE right here to me......Happy Holidays!

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Customer reply replied 6 months ago
If the latch is just suck, why is the "clean" light still on? That would seem to me to indicate a problem in the controls, not the actuators.
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

When the door locks the clean light should come on as only when it is cleaning the door locks.

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Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Have you tried to power the unit off at the breaker for a minute then power it back on?

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Customer reply replied 6 months ago
no effect. Is the switch for the clean light built into the latch or is the light powered by an ecu?
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

When the switch actuates it send the signal to turn the clean light on, meaning the door is locked. I would check the latch and see that would be more common to fail that the control, but I am not ruling the control out as the failure...the latch would be a lot cheaper though and if you manually got the latch back to the home position and the switch was unlocked in the right position it should work even though self clean would not until you replaced the latch if that is the issue. I hope that made sense.

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Customer reply replied 6 months ago
if I can manage to push the latch back to the unlocked position, you're saying the "clean" light will go out and the oven will work OK until and unless I put it in clean mode again?
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Yes correct you may have to get the lacth out and dismount the motor to get the cam back to the HOME position, but yes it should work correct!

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Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Hi there,
I was just touching base with you because I have not heard back from you and the question is still open and unrated, I am not credited anything until a good star rating is supplied I would really appreciate it if you could do that thanks!

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Customer reply replied 6 months ago
I got the thing apart a little while ago, pulled each wire off latch and attached mini-switches one-by-one, "clean" light remained on. Are you SURE a stuck latch will cause the "clean" light to stay on and prevent the oven from heating up on bake, broil, etc.? This sure acts like a bad controller, but I'm an auto tech, not appliance tech.
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

If you have done that and got it to indicate the correct position to the controller and the light is not off then I would agree you have a bad controller, replace the controller and it should work again fine.

All I ask is please use the....FINISH BY RATING link at the top your page to select a 5 STAR RATING before leaving today....otherwise I receive ZERO credit(NO PAY) from the site for assisting you. Also rating now does not close the question out and you can come back anytime for FREE right here to me......Happy Holidays!

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Customer reply replied 6 months ago
Can you supply a wiring diagram for the latch, switches, and "clean" light? If there is redundancy in the switches, then they all need to be switched together to turn off the light.I will use the FINISH BY RATING button when I get the thing working.
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Let me see if another tech can help as the diagnosis has gone a bit further than the question was originally. Just do not reply to tthis as it will only delay assistance.

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