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My refrigerator is not cooling and it making a clicking

Customer Question
My refrigerator is not...

My refrigerator is not cooling and it making a clicking sound.

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

We purchased it on Dec. 10, 2016. The Model # is: WDT720PADM2

Contractor's Assistant: Do you plan on doing the work yourself?

It depends on the problem . . .

Contractor's Assistant: Anything else we should know to help you best?

Do you need the serial number?

Submitted: 7 months ago.Category: Appliance
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Answered in 1 minute by:
12/4/2017
Appliance Technician: Billy Olenick, Customer Service replied 7 months ago
Billy Olenick
Billy Olenick, Customer Service
Category: Appliance
Satisfied Customers: 236
Experience: Owner at Billy's appliance repair
Verified
My name is ***** ***** I will be helping you out today with your appliance repair. We are on an honor system here and are only paid for our services once rated so please don't hesitate to rate me. I will continue to help you through your appliance repair even after you rate me. Thank you
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Appliance Technician: Billy Olenick, Customer Service replied 7 months ago
I need you to look into the freezer. Look at the back panel. Do you see frost that looks like snow cone ice?
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Customer reply replied 7 months ago
There is "snow cone" type frost in the freezer. It has been there for several months.
Appliance Technician: Billy Olenick, Customer Service replied 7 months ago
Okay that indicates that you have a defrost issue. You will need to test out a few components to determine the right fault. Mis diagnosed on this repair can get costly
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Appliance Technician: Billy Olenick, Customer Service replied 7 months ago
I need you to check the model number off the unit itself because the one you gave pulled up a dishwasher
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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