Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Microwave model:WMH73521cs-6 continues to say open/close…

Customer Question
Microwave model:WMH73521cs-6 continues to...

Microwave model:WMH73521cs-6 continues to say open/close door and will not allow timer to be set

Contractor's Assistant: What's the microwave's make and model? And can you guesstimate how old it is?

Model WMH73521cs-6 is about 18 month old.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

It has been working with no problem. We used it to cook a frozen pie for 9 minutes then tried to use it again and it will not allow us to use it.

Submitted: 7 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
12/3/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,712
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Often the microwave problem is due to a bad door switch. There are three door switches on the interlock circuit and if any one of them goes bad the unit will not allow it to start. Most times when the switch goes bad it is typically the lower one that burns out or the upper one that burns out. When that happens the unit will not be allowed to start up and run. you would need to take that apart and check out all 3 switches on the interlock circuit. Here is a helpful video to help you do that note it is not a video for your exact unit just a reference video as to how to do the testing. If you find one of them is bad you need to order the part at the link below to replace it.

CLICK HERE PART

CLICK HERE VIDEO

All that I ask is please use the FINISH BY RATING link at the top your page to select a *****5 STAR rating***** before leaving.....otherwise I receive ZERO credit for assisting you. Also this does not close the question out and you can come back anytime for FREE right here to me......Happy Holidays!

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Hi there,
I was just touching base with you because I have not heard back from you and the question is still open and unrated, I am not credited anything until a good star rating is supplied I would really appreciate it if you could do that thanks!

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,712
18,712 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Help! I did the self clean on my GE OVEN this morning. The
Help! I did the self clean on my GE OVEN this morning. The timer set for 4 hours. When it finished it started crackling. It's been doing that for nearly 3 hours. The oven is no longer hot, I can open … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,206 satisfied customers
I can't get the timer button to work if I try to use it for
I can't get the timer button to work if I try to use it for standing time. It works just fine if I simply use it as a timer, but if I put in a cooking time, then try to use the timer the button won't … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a Wolf MW 24 microwave. fro about 6 months if the
Hello robert I have a Wolf MW 24 microwave. fro about 6 months if the door was open turntable would continue turn and only stop when door was closed. yester day the microwave would not cook. All light… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,206 satisfied customers
My 7 year old microwave often won't stop running when I open
My 7 year old microwave often won't stop running when I open the door after it has been cooking. … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
I recently purchased a Sharp microwave model # 551ZS I
I recently purchased a Sharp microwave model # 551ZS I cannot get it to cook for more than 6 minutes. If I try to enter a longer time it just starts cooking for the 1st. number I enter. I have frozen … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
My e week old microwave won't work. When I hit start, the
My e week old microwave won't work. When I hit start, the word FOOD appears...and the machine doesn't turn on. There is no mention of such a response in the short troubleshooting tips that came with t… read more
AppTech8579
AppTech8579
1,774 satisfied customers
How does one test the accuracy of the microwave. Placed a
How does one test the accuracy of the microwave. Placed a frozen individual pot pie in the oven as instructed (6 minutes). At the end of the cooking time the pot pie was still partially frozen. I then… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have had a Sharp super steam oven [mod. AX-1200] for about
I have had a Sharp super steam oven [mod. AX-1200] for about 5-6 months ... Have been using without problems ... Was cooking on convection mode at 325 degrees for about 45 minutes and when I opened th… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
hey bought a place and it had a model# XXXXX microwave
hey bought a place and it had a model# XXXXX microwave and the clock and timer works and all the buttons beep when pushed but the microwave it self won't turn on and niether will any of the light bulb… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a GE Microwave/Convection Oven, Model JVM290AV 001,
I have a GE Microwave/Convection Oven, Model: JVM290AV 001, Serial No. MR904260S, Mfrd: 7/1996. Recently while cooking in the microwave, the unit will stop cooking and the light goes off. We open the … read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,602 satisfied customers
Hi, I have a Sharp Convection/Microwave Oven with a book
Hi, I have a Sharp Convection/Microwave Oven with a book for Model R930AK, R930AW or R930CS. In the cookbook section, it has 2 pages that give you general instructions when to use Convection, Low Mix,… read more
Neilwill
Neilwill
Appliance Manager
High School or GED
1,269 satisfied customers
Hi; I am in the market for a new microwave after my Sanyo quit
Hi; I am in the market for a new microwave after my Sanyo quit early after 6 yrs. I am interested in the 2.2 cuft NN-SD997S or the 1.6 cuft NN-SD797S. I have read many complaints about early failure o… read more
The Famous Forry
The Famous Forry
High School or GED
615 satisfied customers
I overcooked some popcorn in my microwave and now it will not
I overcooked some popcorn in my microwave and now it will not cook. The power is on and the clock and timer work, but it isn't actually cooking. It has happened before with a previous microwave but I … read more
Repairman1981
Repairman1981
Appliance Repair Technician
High School or GED
2,172 satisfied customers
I have a GE microwave that is approx 18 months old. I just
I have a GE microwave that is approx 18 months old. I just cooked something, took it out when the timer went off. I opened the door and the entire microwave is dead… read more
Appliance Man
Appliance Man
Appliance Tech
9,891 satisfied customers
Tappan 1.3 cubic foot countertop microwave oven. Model# 56-4877-10,
Tappan 1.3 cubic foot countertop microwave oven. Model# XXXXX Mfg # XXXXX Serial # XXXXX Microwave continues running after you have removed food that we have cooked or re-heated and closed the door. A… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
My 17 month old Maytag Microwave MMV5165BAS was working fine
My 17 month old Maytag Microwave MMV5165BAS was working fine until about a week ago when it began shutting off after 2 or 3 minutes with an error message that says "door is open, close door." If we pr… read more
Dave
Dave
Master's Degree
291 satisfied customers
dear sirs, i have a ge microwave. last week our power went
dear sirs, i have a ge microwave. last week our power went out . and on our microwave were blinking letters PC now all the micro does is run but does,nt cook or heat up. we have misplaced our directio… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Hello, i have a whirlpool rmc305pdq2 combo microwave, convection
Hello, i have a whirlpool rmc305pdq2 combo microwave, convection oven and the other day we were cooking something and when it was done and the timer sounded, my wife went to "add a minute" on the cons… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x