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I have water collecting at the bottom of the refrigerator…

Customer Question
I have water collecting...

I have water collecting at the bottom of the refrigerator section of my crosley refrigerator mod.# ct18gmxrq01. This has been a constant problem since we purchased the appliance approx. 10 years ago. the refrigerator is located in our garage which a friend says that might contribute to the problem. The friends refrigerator (brand unknown) is located in his garage and says he had to install

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

Some sort of a heater in the controller to cure his water problem.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 7 months ago.Category: Appliance
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Answered in 1 minute by:
12/3/2017
Appliance Technician: JustAnswer, Customer Service replied 7 months ago
JustAnswer
JustAnswer, Customer Service
Category: Appliance
Satisfied Customers: 22
Experience: JustAnswer
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Appliance Technician: ApplianceTech, Appliance Technician replied 7 months ago
ApplianceTech
ApplianceTech, Appliance Technician
Category: Appliance
Satisfied Customers: 1,738
Experience: 35+ Yrs Experience - 40,000+ 'Real World' Repairs
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Hello and thanks for using JA!

My name is ***** ***** I have been repairing appliances for over 40 yrs and I will be assisting you tonight in trying to find out why your appliance is not working. Sometimes, there will be lapses in my replies back to your because of the volume of questions I am answering. But, please be assured that I will be giving you my best effort to help solve your problem.
Give me a few minutes to check out the info you have provided, so I can give you an accurate answer.
Thanks

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Appliance Technician: ApplianceTech, Appliance Technician replied 7 months ago

The problem is one of the most common repairs I do on refrigerators. It is caused by the defrost drain getting clogged up and then freezing closed. Once it is frozen it will never drain again until it is completely cleared of ice.

The cause sometimes can be as simple as a piece of paper from a package label to mold going in the tube. The fact that you have let this go for such a long time may have caused a permanent condition of the styrofoam freezer floor may have be water logged like a sponge which will stay frozen causing the problem to recur more quickly once you clear the ice from the tube. The only way you will know is to clear it and see if the problem comes back.

Here is a video describing the problem and clearing the drain although I purchased a hand held steam cleaner that work much better.

click here for pic of steam cleaner

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Appliance Technician: ApplianceTech, Appliance Technician replied 7 months ago

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