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I put self clean on on my wall oven and noticed 20 min in…

Customer Question
I put self clean...

I put self clean on on my wall oven and noticed 20 min in that there was a small fire in middle back of oven close to where coils enter. I pressed clear/off and it is off but still locked. Is this normal. It’s a gas oven

Contractor's Assistant: What's the make and model of your oven? And can you guesstimate how old it is?

I don’t have that - sorry. On manual at bottom right it has these numbers: 164D4290P039. 49-80081 05-01 J R.

Contractor's Assistant: Do you plan on doing the work yourself?

Oven is abou 12 years old. What work - cleaning or correcting problem?

Contractor's Assistant: Anything else we should know to help you best?

On manual cover upper right it says owners manual followed by Jkp15 and Jtp15

Submitted: 4 months ago.Category: Appliance
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 days by:
12/6/2017
Appliance Technician: Rusty S, Home Appliance Technician replied 4 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 159
Experience: Master Technician at Self
Verified

Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?

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Customer reply replied 4 months ago
No please refund! Oven is cleaned
Appliance Technician: Rusty S, Home Appliance Technician replied 4 months ago

I understand, thank you. I will send your deposit in for a refund posthaste!

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Category: Appliance
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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