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Please Im working on a Samsung washer Dc68-03049A-02 The…

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Kelly PleaseIm working on a...
Kelly PleaseIm working on a Samsung washer Dc68-03049A-02 The customer complains that it has a problem in the spin cycle the complaint is that sometimes it never spins and when it does that the clothes still have to be rung out. I watched it yesterday and it appeared to not get up to full speed, The customer in that the thinks its load related that light loads try to spin and heavy loads wont
Submitted: 8 months ago.Category: Appliance
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Answered in 8 minutes by:
12/2/2017
Appliance Technician: Kelly, Appliance Technician replied 8 months ago
Kelly
Kelly, Appliance Technician
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Satisfied Customers: 26,050
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Appliance Technician: Kelly, Appliance Technician replied 8 months ago

The number you posted is not a good model number. Did you check the pump filter to be sure it is pumping out well?

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Customer reply replied 8 months ago
I think that might be the washer lid only...It is a top loader. would the have a trap on the drain pump ? (ive only seen those on a front loader) ill work on a better number
Appliance Technician: Kelly, Appliance Technician replied 8 months ago

Some do but not all of them. However, it would be beneficial to remove the hoses to make sure there is no blockage.

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Customer reply replied 8 months ago
Hi Kelly, I now have the correct Samsung Model number WA456DRHDSU/AA. Is your council the same? Also does it have the type of pump that has a Trap?
Appliance Technician: Kelly, Appliance Technician replied 8 months ago

That model has a rework on the pumps due to a known issue. I suspect the pump will need to be replaced. The kit is below.

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