Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a newer Samsung fridge with top fridge and bottom…

Customer Question
Hi mike I have a...
Hi mike I have a newer Samsung fridge with top fridge and bottom drawer freezer. This repair man is saying that the top fridge is not working because a part was burnt due to power surges and from what I can tell I have a 4 way power outlet on left is one set with a little green light and on right where my fridge was connected is another set with no green light. So I can't tell if it wa splurged to the power surge or not because I don't know if the one light applies to all four or not. This guys says it will Costner about $900 to fix this
Submitted: 4 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
11/30/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 4 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,330
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 4 months ago

What is the make and model and can you remove the rear panel behind the unit to access the control board to see it? It is the small cover on the back of the unit.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Samsung TF26J7500SR/AA
Appliance Technician: Appliance Guru, Owner and Technician replied 4 months ago

OK can you get behind the unit to get to the board?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
The repair guy is here looking at the two. Cooling unit
Customer reply replied 4 months ago
Inside the panel is frozen but the air won't come through. Was this a matter of just letting it defrost and re start it maybe? They say they will charge 900 to fix it all
Customer reply replied 4 months ago
We can't get to back panel because they took out the inside fridge covers to look where frost is coming from. I just want to make sure this is normal when these units go back after a year and a couple months this unit died on top fridge but freezer is still working
Appliance Technician: Appliance Guru, Owner and Technician replied 4 months ago

That is likely a defrost issue you need to remove the rear panel in the freezer section. If the evaporator is built up with excessive frost you need to defrost the frost build up with a hairdryer or steamer. Then you need to check the heater for continuity and the defrost thermostat for continuity as well, that is clipped to the evaporator. It has to be cold to test it and it should read continuity with an ohm meter as well when cold. If all that tests good you likely have a bad defrost control. If you can not remove the panel just defrost it completely and try it.

All I ask is please select the 5 STAR rating at the top of your page before leaving otherwise I receive ZERO credit for assisting you. BONUSES are always appreciated...Thanks and you can come back anytime for free followup questions & Happy Holidays!

Ask Your Own Appliance Question
Customer reply replied 4 months ago
The bad defrost control problem is then something that a repair person had to fix then, right? I guess what I need from you is just an overall second opinion that these newer fridges have parts that burn out from power surges as the repair man is telling me he is absolutely sure a power surge or succession of power surges resulted in this until dying over time. He also assures me that the fridge is worth keeping and this won't happen again IF we use a power surge unit to power the unit. That's all I need just a second opinion that this is mor eoxmmon on newer fridge sod this kind
Appliance Technician: Appliance Guru, Owner and Technician replied 4 months ago

Lets do this defrost the whole unit thoroughly then run it get back to me if everything cools down fine again right away.

Ask Your Own Appliance Question
Was this answer helpful?
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,330
18,330 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My freezer on my side/side has a build-up of frost and the
My freezer on my side/side has a build-up of frost and the temperature is at 18 deg. The troubleshooting tips do not help with this problem. The Model Number is *****; Serial No. FV451058. GE Profile.… read more
Appliance Guru
Appliance Guru
Owner and Technician
18,330 satisfied customers
My Frigidaire Refigerator/freezer Model FGHS2631PF2 freezer
my Frigidaire Refigerator/freezer Model FGHS2631PF2 freezer circulating fan will not run. I checked voltage on the 4wire supply plug and get about 1.5 or 2 volts between two of the 4 wires to the yell… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,123 satisfied customers
Freezer is working fine, but the fridge part doesn't seem to
freezer is working fine, but the fridge part doesn't seem to be cooling … read more
Appliance Guru
Appliance Guru
Owner and Technician
18,330 satisfied customers
Refrigerator and freezer not cooling items in freezer and
Refrigerator and freezer not cooling items in freezer and ice melting … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
My subsero 501f fridge/freezer the freezer stopped working
My subsero 501f fridge/freezer the freezer stopped working hoping to repair myself. Looking for parts that I may need … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Freezer section not cooling enough. Freezer not cooling.
Freezer section not cooling enough JA: What's the make and model? And have you checked the settings recently? Customer: Freezer not cooling JA: Do you plan on doing the work yourself? Customer: Just c… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Frigidaire upright freezer. FFU17FC5CW4. Bottom of freezer
Bottom of freezer cold, top not so cold. Thermometer reads 23 degrees F in empty freezer. Evaporator fan tests ok.… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,591 satisfied customers
Frigidaire upright freezer. FFU17FC5CW4. Bottom of freezer
Bottom of freezer cold, top not so cold. Thermometer reads 23 degrees F in empty freezer. Evaporator fan tests ok.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Freezer is fine fr. Amana ABB192ZDES. Freezer works but
freezer is fine fr JA: What's the make and model? And have you checked the settings recently? Customer: amana ABB192ZDES JA: Do you plan on doing the work yourself? Customer: yes JA: Anything else we … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,123 satisfied customers
My side by side fridge /freezer, freezer is cool but not
my side by side fridge /freezer, freezer is cool but not freezing, fridge side, upper half is cool, lower half, veg drawers and lower shelves are freezing. Is this reparable or should we shop for a ne… read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
94 satisfied customers
I have a fridge/freezer RM255lash Samsung. The freezer
I have a fridge/freezer RM255lash Samsung. The freezer stopped getting cool enough. The refrigerator will get down to 38 and the freezer 57-58 degrees. I just lost me job after 35 years. Went out of b… read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Whirlpool side by side frig, freezer. freezer keeps
Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?Customer: 7 yrs old Model #WSF26C3EXF01… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,800 satisfied customers
I have a Frigidaire freezer model LFFH20F3QM. It spreads
I have a Frigidaire freezer model LFFH20F3QM. It spreads water on the floor every so often. I've tried to find the defrost drain pan with no luck. Can you help me solve this? … read more
Appliance Guru
Appliance Guru
Owner and Technician
18,330 satisfied customers
Refrigerator / freezer dripping water into the refrigerator
Refrigerator / freezer dripping water into the refrigerator compartment - onto top shelves, into crisper drawers. Luckily so far not onto kitchen floor. Began noticing a couple of weeks ago. Thought I… read more
Appliance Guru
Appliance Guru
Owner and Technician
18,330 satisfied customers
I have a steam assist range. The steamer when out. Can not
I have a steam assist range. The steamer when out. Can not hear pump when I tried to drain. I get a message F 23. No one at kitchen aid has been able to help me.. This was a very expensive appliance n… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My whirlpool gold refrigerator freezer is frozen in freezer
My whirlpool gold refrigerator freezer is frozen in freezer part and cold on bottom of fridge but top of fridge is warm … read more
Appliance Guru
Appliance Guru
Owner and Technician
18,330 satisfied customers
I have a Whirlpool duet steamer WWW94HEAC and I have error
I have a Whirlpool duet steamer WWW94HEAC and I have error lights eo1 and F09 please help. Clothes are in there and the door won't open. Thanks lisa … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
I have a gaggenau steamer model VK 230-610 that is not
I have a gaggenau steamer model VK 230-610 that is not working I tried to set the temperature and the display shows F1 message … read more
Appliance Guru
Appliance Guru
Owner and Technician
18,330 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x