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I have a Maytag #MFI2670XEM7 refrigerator. Less than 4 years…

Customer Question
Hello. I have...

Hello. I have a Maytag #MFI2670XEM7 refrigerator.

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

Less than 4 years old and as previously stated, the model number is ***** The freezer compartment is cold but the refrig compartment doesn't cool. The damper door remains closed.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, I've call in two technicians already. The first, replaced the refrigerator thermistor which did not solve the problem. He suggested bringing the entire frige into shop for exploratory examination. The second technician replaced the damper assembly. Again unsuccessful. He returned and then decided that the ice box fan didn't work. I ran the control panel diagnostics and this fan responded as it should have. Furthermore every other diagnostic checked out. Acting on my own, I suspected a defective control panel. I ordered one. After installation I was disappointed to learn that the problem persists. Any thoughts?

Contractor's Assistant: Anything else we should know to help you best?

Wedging the damper door to keep it constantly open brings the refrigerator to a serviceable temperature and this is how it is being currently used

Submitted: 7 months ago.Category: Appliance
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Answered in 1 minute by:
11/30/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,380
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Customer reply replied 7 months ago
I've been waiting for half an hour. Is this ususal?
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Apparently my response was lost, I do apologize about that---let me retype my answer.

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

The only possibilities if the damper isn't opening would be a bad damper, a bad thermistor, or a bad control board so something you're saying doesn't add up.

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Customer reply replied 7 months ago
All three have been replaced and according to diagnostics they are functioning as they should.
Customer reply replied 7 months ago
I'm giving up on you.
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