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I have an Ld error code. I have replace pump, and main

Customer Question
I have an Ld...

I have an Ld error code. I have replace pump, and main board, I have cleared all hoses,....... and I still have Ld error code

Contractor's Assistant: Have you checked for the code in the manual?

Yes

Contractor's Assistant: Do you plan on doing the work yourself?

Ues yes

Submitted: 6 months ago.Category: Appliance
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Answered in 3 minutes by:
11/30/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,951
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

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Customer reply replied 6 months ago
MOD - MVWB880BW0
SER - C43272287
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

ok the LD stands for Long Drain of course .

What type of detergent do you use ? HE or non HE type.

And how much detergent per load?

And have you ever run a washer cleaner thru the unit ?

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Customer reply replied 6 months ago
I use HE typeI use about 2 table spoonsNo I have not run washing cleaner thru....... but at this point I cant run it at all
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

Ld flashes when the water level does not change after the drain pump is on. ➔ Is the drain hose or the drain pump clogged? ➔ Is the drain hose height greater than 96"? ➔ Is the pressure hose connection from the tub to the machine/motor control pinched, kinked, plugged, or leaking air?

Have you tried unplugging the unit for over 5 min to reboot the control ? if not lets do that now!

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Customer reply replied 6 months ago
none of the hoses are clogged, I have blown them all out and run water through them, hoses are not kinked, it has been unplugged over 5 min for the reboot
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

ok The pressures switch hose they speak of is in the console area it is no where near the drain pump or drain hoses.

When you power the unit up what does it do ?

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Customer reply replied 6 months ago
well, I don't know what is supposed to do....... but it does nothing. I have blown on it and can hear bubbles so I know it is clear.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

ok so then you do have the console open then correct?

And if so do you have a blinking light on the rear of the control board?

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Customer reply replied 6 months ago
I don't see any blinking lightsdo I need to remove the control board?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

ok if you have no blinking light on the control board .

We need to verify that you do have voltage to the outlet.

If you do have 120 volts at the outlet then the electronic control board will need to be replaced.

I can provide you with the part info if you need it also ,just let me know!

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Customer reply replied 6 months ago
I do have 120and I have replaced the board twicewould they have sent me two bad boards? who knows?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

ok so you do have a volt-ohm meter is that correct?

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

ok soon the board lets test for voltage on the P13-1 to the P13-3 white to black for 120 volts .

And if you do have voltage there then yes it is a bad control board. if you have no voltage let me know!

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Customer reply replied 6 months ago
I have voltage there
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

ok So if you have voltage to the control board the light should be blinking and the unit should power on .

Now you say you have replaced the board what is the part number of the part that your installing?

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Customer reply replied 6 months ago
part number AP(###) ###-####
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

Thank you!
Give me a minute or two to pull up information on this model

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

Ok that is not a manufactures part number.

Whom did you purchase the part from?

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Customer reply replied 6 months ago
W10763749Appliance Parts Pro
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

ok that is the correct part number ,so yes you received a bad control board.

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Customer reply replied 6 months ago
i will let them knowthanks
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

ok Good luck ! if you need me for anything else justt reply back to me .

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me 5 STARS is the ONLY way I get paid for my time. I do not get compensated until you rate me.

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me 5 STARS is the ONLY way I get paid for my time. I do not get compensated until you rate me. I'm sure you don't work for free, so please don't expect that I should.

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

Please Rate me , If you have any questions just reply back to me.

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