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We have a sn 1959dR1BB microwave that displays locked and is…

Customer Question
We have a sn...

We have a sn 1959dR1BB microwave that displays locked and is unuseable

Contractor's Assistant: What's the microwave's make and model? And can you guesstimate how old it is?

GE Adora manufactured 2011

Contractor's Assistant: Do you plan on doing the work yourself?

Yes I am here for my Father

Contractor's Assistant: Anything else we should know to help you best?

Just wondering if the locked display is a child proofing thing?

Submitted: 7 months ago.Category: Appliance
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Answered in 1 minute by:
11/30/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,381
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Do you have a model number located on a sticker just inside the door way so I can see how to remove the lock? The model will start with letters and not numbers.

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Customer reply replied 7 months ago
Getting it DVM1950DR1BB
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Perfect, thank you. One minute.

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Alright. To remove the control lock on this microwave, you just press and hold the CANCEL/OFF button for 5 seconds and that should remove the lock.

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Customer reply replied 7 months ago
Display says service may be needed keyboard shorted .. next?
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Is that what it has said all along? Or why were you saying it was "locked" before?

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Customer reply replied 7 months ago
It was saying locked before ..now it gives this new message
Customer reply replied 7 months ago
I shall have to try again later .. must go
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

OK so just unplug the unit for 60 seconds to reset the message. Plug it back in and try the unit. If it still says locked, press and hold the cancel button and try again. If it gives you the keyboard shorted error, the keyboard will need to be replaced.

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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