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I have a GE top loader G002 washing machine that won't

Customer Question
I have a GE...

I have a GE top loader G002 washing machine that won't drain. The hoses are fine and there is no blockage. It's only 2 years old.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

The sticker on the back has two sets of numbers, GTW485ASJ1WS AND A6928833G. PURCHASED I JANUARY 2016. HAS A CENTER AGITATOR.

Contractor's Assistant: Do you plan on doing the work yourself?

Depends on the difficulty I guess.

Submitted: 4 months ago.Category: Appliance
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Answered in 1 hour by:
11/30/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,316
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

When the unit would be in a drain sequence do you hear the drain pump running?

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