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Billy Olenick
Billy Olenick, Customer Service
Category: Appliance
Satisfied Customers: 365
Experience:  Owner at Billy's appliance repair
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Told the control board was bad on our FAV6800AWW washer but

Customer Question

told the control board was bad on our FAV6800AWW washer but no control boards new control boards are available so bought one on ebay and place it in the machine it still does not work, the repair company we used says they cant help and to buy a new washer - is there away to test the new board or get a new board
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: Maytag Neptune FAV6800AWW
JA: Do you plan on doing the work yourself?
Customer: I think I have too
JA: Anything else we should know to help you best?
Customer: we have the trouble shooting guide as a reference
Submitted: 11 months ago.
Category: Appliance
Expert:  Billy Olenick replied 11 months ago.
My name is ***** ***** I will be helping you out today with your appliance repair. We are on an honor system here and are only paid for our services once rated so please don't hesitate to rate me. I will continue to help you through your appliance repair even after you rate me. Thank you.
Expert:  Billy Olenick replied 11 months ago.
First what is your unit doing or not doing?
Customer: replied 11 months ago.
Top load so locks and starts but does not advance
Customer: replied 11 months ago.
can you call now?
Customer: replied 11 months ago.
what do you want to do now?
Customer: replied 11 months ago.
You offered to call not there is no one responding - right now $55 down the drain but it will not stay that way!
Expert:  Billy Olenick replied 11 months ago.
Don't worry about the phone call that is an automated message
Expert:  Billy Olenick replied 11 months ago.
Does your display count down or what does your display do
Customer: replied 11 months ago.
no it just stays at 32 min - we tried to switch to quick wash and it just stayed at 23
Expert:  Billy Olenick replied 11 months ago.
Okay let me get you some information
Customer: replied 11 months ago.
after changing out the board we restared the washer an it took about 4 min to unlock per the trouble shooting guy implies that if that happens then the motor control unit is bad
Customer: replied 11 months ago.
Not to be mean but the response time is just unacceptable so if this is the speed of the conversation then I need to do something else
Expert:  Billy Olenick replied 11 months ago.
If you replaced the motor control board then if that tech was right it should be fixed
Expert:  Billy Olenick replied 11 months ago.
What is the part number of the board you replaced and where was it located in your machine
Customer: replied 11 months ago.
not the motor control board but he main control board in the top of the washer
Expert:  Billy Olenick replied 11 months ago.
Also 7 mins is not long so please keep some kind of patience
Expert:  Billy Olenick replied 11 months ago.
If he said motor control then you replaced the wrong board
Customer: replied 11 months ago.
no he said the control board we replace but I think we are done here - thank you for your time
Expert:  Billy Olenick replied 11 months ago.
Washer Motor Control Board Part #: 25001079
Substitution: WP25001079
This is the correct board and part number for your fix. Please select a star rating. Thank you
Expert:  Billy Olenick replied 11 months ago.
Selection of a rating is not costing you anymore money.