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I have a Samsung VRT Steam washer. I put in a load (not that…

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I have a Samsung...

I have a Samsung VRT Steam washer. I put in a load (not that full), and it just stopped. Noticed that it took the detergent and door is locked but the power light is off and it stopped churning. What's wrong with it? Thanks.

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

Probably 6 years old

Contractor's Assistant: Do you plan on doing the work yourself?

No, I'm not that tech savvy. I don't know the model since the door to the washer is locked. I guess the machine still thinks that it's working but the power to the machine is off for some reason.

Contractor's Assistant: Anything else we should know to help you best?

I just want to know what's wrong with it. Thanks.

Submitted: 7 months ago.Category: Appliance
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Answered in 4 hours by:
11/30/2017
Appliance Technician: Webb-Guy, Handyman replied 7 months ago
Webb-Guy
Webb-Guy, Handyman
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Satisfied Customers: 3,309
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Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question if you are still needing help that is?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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