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My new Panasonic microwave Model NN-SN651W will not cook. It…

Customer Question
My new Panasonic microwave...

My new Panasonic microwave Model NN-SN651W will not cook

Contractor's Assistant: How long have you had your NN-SN651W?

It arrived from Amazon yesterday. It worked only 2 times after many tries.

Contractor's Assistant: What have you tried so far with your Panasonic product?

I checked the child lock. Doesn't seem to be that.

Contractor's Assistant: Anything else you want the Electronics Expert to know before I connect you?

When I put in the number of seconds, it counts down two numbers and then shuts off. It never starts cooking.

Submitted: 8 months ago.Category: Appliance
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Answered in 3 minutes by:
11/29/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,568
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

If the unit is only running for 2 seconds then yes I imagine it is not cooking .

Let`s try rebooting the electronic control board by unplugging the unit for 5 minutes then plug it back in and let`s try to run it with a cup of water in the unit .

Let me know what the unit does then please!

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Customer reply replied 8 months ago
I do not like your advice. I tried that already many times.
Please send me a full refund.
David Willis
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

David I had no idea that you had tried that you had not put that in your question post.

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