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My washer has been running just fine all morning, then i…

Customer Question
My washer has been...

My washer has been running just fine all morning, then i started a load and went to swap it to the dryer and it hadn't run. It is full of water but doesn't look like it's moved since it filled up. The knob is still sitting on the Heavy/Normal setting

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

It's a MayTag Atlantis. I just got it a week ago from a previous owner who has only had it about a year I think?

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

I already checked the fuses and they are fine

Submitted: 7 months ago.Category: Appliance
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Answered in 7 minutes by:
11/28/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,504
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Do you have a model number located on a sticker just under the lid or on the back of the control panel on the far left side?

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Customer reply replied 7 months ago
MODEL #= MAV8551AWW
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

OK perfect. The only thing that will stop the timer from advancing after filling is the lid switch assembly. There is no fuse on this model but this switch assembly has multiple contacts and if one of them fails, the timer will not advance and it won't agitate or spin. Below is a link to the part you'll need to order and replace located under the control panel directly in the center.

CLICK HERE for lid switch assembly

And below is a video on how to replace the part.

CLICK HERE for video

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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Customer reply replied 7 months ago
I got the part, installed it and it's still not working . It fills and then just stops. Never agitates and never rinses and drains.
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

I'm not sure what to say other than maybe a bad timer if you're sure you don't hear a motor humming or anything like that.

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