How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

We have a professional kitchenaid stand mixture that when

Customer Question

We have a professional kitchenaid stand mixture that when running, the motorsounds
JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?
Customer: MAX wall 525 It has this number on it(###) ###-#### approx. 10-12 years
JA: Do you plan on doing the work yourself?
Customer: Depends what is wrong with it and your estimate.
JA: Anything else we should know to help you best?
Customer: we have all of the attachments for this machine.
Submitted: 11 months ago.
Category: Appliance
Expert:  Master Tech replied 11 months ago.

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

the model number is ***** the underside of the mixer base.

Expert:  Master Tech replied 11 months ago.

and you have stated (the motor sounds) and that was it . it sounds what?

Customer: replied 11 months ago.
THe motor sounds rough. The number I Kp2671XWH
Expert:  Master Tech replied 11 months ago.

ok The number of Kp2671XWH is the attachment parts kit number .

Not the mixers model number.

Expert:  Master Tech replied 11 months ago.

ok with that I found the model number KSM500PSW was the mixer setting in a cool location ?

I ask due to the mixer gears are surrounded in grease if the grease is cold it will take awhile for it to loosen up a bit, thus the mixer will sound labored .