Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Our GE Profile dishwasher is suddenly not draining inside.

Customer Question
Hello! Our GE Profile...

Hello! Our GE Profile dishwasher is suddenly not draining inside. What do you suggest we try? Thank you!

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

It is about 2 years old. I'll have to check the model number!

Contractor's Assistant: Do you plan on doing the work yourself?

It depends on how involved it is.

Contractor's Assistant: Anything else we should know to help you best?

Not really. Could you tell me where I might find the serial number?

Submitted: 8 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 15 minutes by:
11/28/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,586
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
I am trying to find the model number. I think it’s on this panel. Yes, I found it. I’ll type it now.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

Thank you!
Give me a minute or two to pull up information on this model

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Ok!
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

When the unit should be draining do you hear the drain pump running at all?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
To be honest, I really don’t know. Is there a way I could test it now and find out?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

yes to run a cancel mode just press the start button and hold it for three seconds and the drain pump should come on and run for 2 minutes.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Ok
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

then let me know what the unit does.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
I canceled the cycle, but I’m not hearing anything.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

ok so if your not hearing any noise as in the drain pump running I would suspect that the drain pump has failed .

the pump will need to be replaced.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

---> CLICK HERE <--- FOR THE CORRECT PART FOR YOUR MODEL

If you have any questions just reply back to me .

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Ok. What do I do about this?
Customer reply replied 8 months ago
Is the part difficult to install? Am I going to have to install this myself?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

to install the drsain pump the dishwasher will need to be removed out from under the countertop and laid on it`s back is this something you feel you could do ?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Probably not.
Customer reply replied 8 months ago
I started the washer again and canceled again. I can hear some rumbling in there. Would that be the pump?
Customer reply replied 8 months ago
This is a very quiet dishwasher, so I have to put my ear to it.
Customer reply replied 8 months ago
I can still hear it quietly rumbling in there.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

not sure if that is it or not let it run for several minutes or until it shuts off after the 2 minutes and tell me if it has drained the dishwasher or not!

Ask Your Own Appliance Question
Customer reply replied 8 months ago
OK. I’ll message you back in about two minutes.
Customer reply replied 8 months ago
It has not drained, but it looks like the water has moved around a little bit.
Customer reply replied 8 months ago
Is it possible that there is a clog?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

if the water has moved it was when you started it up and the washer circulating pump cam on and moved the water around inside.

If you had a clogged drain line you would still hear the drain pump running during a cancel mode.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Well, I heard something in there rumbling after I canceled the cycle.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

ok so then let`s assume it is a drain line ,they are easy to blow thru to see if their restricted or not .

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Ok. Please tell me what to do.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

you will need to get under the dishwasher remove the drain hose from the drain pump and blow into the end of the drain hose to see if it is restricted or not. if it is then you can replace the drain hose.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
OK, I’m in no position to do that. I’m probably just going to have to call the plumber. Thank you for your time.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

do not call a plumber , call an appliance service company .if you call a plumber the will not know how to work on the dishwasher. .

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me 5 STARS is the ONLY way I get paid for my time. I do not get compensated until you rate me. I'm sure you don't work for free, so please don't expect that I should.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Ok! Thank you so much!! ��
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

Glad to assist you anytime.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,586
13,586 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I think my dishwasher food trap needs cleaning. I am not
I think my dishwasher food trap needs cleaning. I am not sure how to do it. The model number is ***** … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a GE Profile dishwasher that is locked. The heated
We have a GE Profile dishwasher that is locked. The heated dry button is lit. We tried to hold it for 5 seconds to unlock it but it didn't work. … read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
110 satisfied customers
GE profile dishwasher Model PDW9900N00BB, serial ZL89638B doesnt
GE profile dishwasher Model PDW9900N00BB, serial ZL89638B doesn't drain. Removed water and ran a rinse cycle and that didn't help. Other drains working/clear. Don't have an air gap.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My 18 year old GE Profile dishwasher is not draining completely
My 18 year old GE Profile dishwasher is not draining completely after each use; plus it is not getting tea and coffee stains of mugs and cups and sometimes silverware does not get clean. I stack dishe… read more
Appliance Parts
Appliance Parts
82 satisfied customers
I am concerned that my GE dishwasher should be on the recall
I am concerned that my GE dishwasher should be on the recall list. The model #is GLD5800P10WW and the serial # XXXXX XXXXX We have a plastic tub lining and smelled a smoky odor just yesterday when we … read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
We have a GE Triton Quiet Power III Dishwasher (GSD5620D01BB).
We have a GE Triton Quiet Power III Dishwasher (GSD5620D01BB). It works fine, however doesn't fully drain. Here's what I have done so far... 1. Unscrewed the two bolts on the filter and seen if there … read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
We have a 3 year old GE Profile dishwasher... it appears to
We have a 3 year old GE Profile dishwasher... it appears to run fine, but our glasses and dishes do not come out sparkling clean and clear. At first I think we were using too much detergent.. but now … read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
My GE Quiet Power 1 is leaving lots of soap residue on the
My GE Quiet Power 1 is leaving lots of soap residue on the dishes. it is about 3 years old. I noticed some small pieces of paper were collected in (what i think) is the drain opening at the bottom, wh… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
MY GE PROFILE (QUIET POWER II), DISHWASHER HAS STOPPED WORKING.
MY GE PROFILE (QUIET POWER II), DISHWASHER HAS STOPPED WORKING. THE CONTROL PANEL LIGHT ONLY BLINKS IN THE NORMAL OR START/RESET MODE. NOTHING HAPPENS OTHERWISE. I AM SURE THAT THE PROBLEM LIES WITH T… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
We have the GE Profile dishwasher that has the auto soap dispenser
We have the GE Profile dishwasher that has the auto soap dispenser in it for liquid. It keeps on not draining when using that feature. I stopped for a long while and used the old method with powder an… read more
Master Tech
Master Tech
Whirlpool Master Technician
Vocational, Technical or Trade Scho
13,586 satisfied customers
I have a Kenmore Elite side-by-side refridgerator/freezer.
I have a Kenmore Elite side-by-side refridgerator/freezer. It was in the house when i bought it 6 months ago. The unit is a few years old. The ice maker suddenly stopped making ice. The water is connn… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a ge refrigerator model ptc22mbmalcc which is a GE Profile.
I have a ge refrigerator model ptc22mbmalcc which is a GE Profile. When it goes into defrost cycle the water drains down the inside of the refrigerator and leaves a sheet of ice on first shelf down. T… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
I have a GE Profile Dishwasher that is 3 years old. It will
I have a GE Profile Dishwasher that is 3 years old. It will not drain properly. I have about 2" of water in the bottom.… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I got a second hand GE Monogram dishwasher but I cannot find
I got a second hand GE Monogram dishwasher but I cannot find directions to use the dishwasher I need a manual but I dont know which manual to request. It is about 3-4 years old. n… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
I have a GE profile oven that suddenly quit working, giving
I have a GE profile oven that suddenly quit working, giving only a "LOC" readout when I try to start it. What is the problem?… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
In the middle of washing dishes after Christmas dinner we noticed
In the middle of washing dishes after Christmas dinner we noticed a "hot" smell coming from the dishwasher. We stopped it, took out some dishes that might have been blocking something and restarted it… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
I have a GE triton profile dishwasher and suddenly for about
I have a GE triton profile dishwasher and suddenly for about 6 loads it will not drain all the water. I have tried cleaning all the lower drains and it still will not drain. What can I do, myself?… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
My GE Profile dishwasher suddenly stopped closing correctly.
My GE Profile dishwasher suddenly stopped closing correctly. It is easy to lock, but the lights neither go on nor work. I took the door off and find no broken wires nor loose connections. What could b… read more
Brian
Brian
Architect
Bachelor's Degree
2,171 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x