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I have a Whirlpool WRS965CIAM side by side refrigerator. I…

Customer Question
I have a Whirlpool...

I have a Whirlpool WRS965CIAM side by side refrigerator. I still get good flow of water to the water dispenser, but ice is not being made, and there appears to be no water or ice in the ice mold in the door.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Purchased 2/27/14.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, if it is an easy fix.

Contractor's Assistant: Anything else we should know to help you best?

It appears that water is not flowing to the ice mold.

Submitted: 7 months ago.Category: Appliance
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Customer reply replied 7 months ago
Full model number from the tag in the fridge is WRS965CIAM01.
Answered in 46 minutes by:
11/28/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,692
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Check the rubber fill tube to the icemaker, is it rock hard and not squeezable?

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Customer reply replied 7 months ago
Where is it?
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Upper right corner where the trough is at the back of the icemaker/

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Customer reply replied 7 months ago
My fridge has the Icemaker on the door. I can’t feel any tube inside the icemaker, which is difficult to access with my hand. Yesterday I Used a blow dryer to run hot air into the icemaker for 10 minutes. Which didn’t fix the problem.
Customer reply replied 7 months ago
The ice bin that goes on the door has been removed in the photo.
Customer reply replied 7 months ago
Can we continue this tomorrow?
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