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I have a GE refrigerator but it was not cooling enough and…

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Hi, I have a...

Hi, I have a GE refrigerator but it was not cooling enough and freezing anymore. The temperature displays 24 for freezer and 48 for the refrigerator. Also the ice maker is not making ice

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

It is a side by side refrigerator/freezer with Model # GSS23WG

Contractor's Assistant: Do you plan on doing the work yourself?

Or GSS25WS

Contractor's Assistant: Anything else we should know to help you best?

GWW25WGTAWW is the exact model number

Submitted: 8 months ago.Category: Appliance
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Answered in 18 minutes by:
11/28/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,204
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

The first thing you'll need to do is pull everything out of the freezer and remove the lower back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, no frost at all, etc... ? Also, is the fan above the coils running?

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