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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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The cooling light is staying on with the drying light on my

Customer Question

The cooling light is staying on with the drying light on my samsung dryer
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: Model DV220AEW/XAA probably 6-7 years old
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: no
Submitted: 11 months ago.
Category: Appliance
Expert:  Webb-Guy replied 11 months ago.

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question if you are still needing help that is?

Customer: replied 11 months ago.
Expert:  Webb-Guy replied 11 months ago.

Have you tried unplugging the appliance for 5 minutes to do a hard reset of the control board yet?

Customer: replied 11 months ago.
cooling light is still on
Expert:  Webb-Guy replied 11 months ago.

do you happen to have a multimeter that you can test some parts with?