Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Ice maker keeps making ice and the water dispencer freezes…

Customer Question
ice maker keeps making...

ice maker keeps making ice and the water dispencer freezes up

Contractor's Assistant: What's the make and model? And can you guesstimate how old it is?

Model pss25sgmd profile 20 yrs.

Contractor's Assistant: Do you plan on doing the work yourself?

If possible

Contractor's Assistant: Anything else we should know to help you best?

Just steer me in the right direction

Submitted: 8 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
11/27/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,261
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

This is actually a very common issue on these slightly older GE refrigerator because the insulation in the door starts to break down over time and then the water line freezes. There is a kit designed to add a heater to the dispenser so this does not happen in the future if the problem comes back. Below is a link to the kit and it comes with instructions on how to install it. The part number for the kit is wr49x10173. Below is a link to the kit.

CLICK HERE for kit

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,261
89,261 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

89,261 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I HAVE MODEL NUMBER GS5SVAXV000 AND THE ICE MAKER IS
i HAVE MODEL NUMBER GS5SVAXV000 AND THE ICE MAKER IS FREEZING UP, WHEN i TURN IT OFF, THE WATER DISPENCER FREEZES UP … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My water and ice maker are not working on my refrigerator. I
My water and ice maker are not working on my refrigerator. I just changed the filter … read more
Joel Swenson
Joel Swenson
High School or GED
4,175 satisfied customers
My 7 yr old whirlpool frig ice maker just quit. I get water
my 7 yr old whirlpool frig ice maker just quit. I get water from disp but it makes no ice. control panel does not say ice maker off. it is not froze up .the wire bar on control is in down position. it… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,349 satisfied customers
I have a ge profile freg. psc23grcss does not dispence water
Hi I have a ge profile freg . psc23grcss does not dispence water ice maker still gets water I replaced the water filter and the water valve part no.wr57x10051 . still can not get water f rom dispencer… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,261 satisfied customers
Kitchenaid Superba refrigerator model KSRS 25IKBT03 does not
Kitchenaid Superba refrigerator model KSRS 25IKBT03 does not make ice. No water in ice maker. On off switch cycled. Dispences water as normal.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,261 satisfied customers
I have a 2001 Whirpool Conquest GS6SHA side by side refrigerator.
I have a 2001 Whirpool Conquest GS6SHA side by side refrigerator. At first the ice maker would not quit making ice,it would just keep dumping and falling down the door. even closing the little door to… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,261 satisfied customers
I have a Jenn-Air refridgerator model number JS42PPDBDA. Ice
I have a Jenn-Air refridgerator model number JS42PPDBDA. Ice maker and ice dispencer works fine. Ice maker receives water and functions properly. Water dispencer only works when unit is allowed to tha… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
We have a maytag refrig. MFD2561KES with bottom freezer and
We have a maytag refrig. MFD2561KES with bottom freezer and french doors. Our water dispencer is inside on the left side of the frigd. We have no water to the dispencer and the ice maker makes only a … read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a whirlpool gold refrigerator Model # XXXXX The
I have a whirlpool gold refrigerator Model # XXXXX The ice maker stopped making ice. The icemaker keeps turning but no water will dispence into it. I have replaced the control valve for it approximate… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a GE Profile refrigerator that is +- 5 years old and
I have a GE Profile refrigerator that is +- 5 years old and the ice maker has stopped making ice. The water, which is in the door as is the ice dispencer, still works it's just the ice maker doesn't m… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I have a GE PSS25NGMA Arctica Profile refrigerator, The crisper
I have a GE PSS25NGMA Arctica Profile refrigerator, The crisper tray is always allowing stuff to freeze. We have tried moving the selector from side to side. Rest of fridge appears ok (ice maker still… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,261 satisfied customers
I have an 8-year old GE Arctica Side-by-side Refer/Freezer.
I have an 8-year old GE Arctica Side-by-side Refer/Freezer. The ice maker stopped working and the freezer lights flicker-probably when the ice maker is trying to cycle. I recently found ice stuck insi… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I have a ge profile 30, Just replace the main valve assembly
I have a ge profile 30, Just replace the main valve assembly for the ice maker and the water dispencer. Reason for replaceing I thought the valve was old and leaking by causing water to leak down in t… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
i bought a used GE profile side by side 26.6 #tfx27pf and i
i bought a used GE profile side by side 26.6 #tfx27pf and i can't get the ice maker to work i have water and i lowered the on lever but nothing is working. it does not feed the water into the ice make… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,261 satisfied customers
WHIRLPOOL ED25PQXFN02 THE ICE WANT COME OUT OF THE DOOR WHEN
WHIRLPOOL ED25PQXFN02 THE ICE WANT COME OUT OF THE DOOR WHEN YOU MASH YHE ICE DISPENCER AND THE TUBE THAT GO'S IN THE BACK OF THE REFIG. THAT THE WATER RUNS DOWN INTO THE ICE MAKER KEEPS FREEZING UP… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
Dear GE Technician, We have a two door upright refrigerator/freezer.
Dear GE Technician, We have a two door upright refrigerator/freezer. Recently the area of the ice/water dispenser (inside the door) becomes frozen to the point where the door is hard to open due to th… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
I have a GE Profile Arctica refrigerator. The water dispencer
I have a GE Profile Arctica refrigerator. The water dispencer and the ice no longer function. Is there quick fix or is a new refrigerator neccessary. Its only 3 years old..… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
I have a GE side by side stainless steel refridgerator with
I have a GE side by side stainless steel refridgerator with ice dispencer and water dispencer in the door. Model # XXXXX I know what the BS stands for! The ice maker has stopped functioning properly. … read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x