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I have are whirlpool refrigerator. The ice maker quit

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I have are whirlpool...

I have are whirlpool refrigerator. The ice maker quit working. I found ice cubes jammed up in the storage/dispenser tray. Cleaned out tray. Still won't work. Is there a reset button somewhere? Thanks.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

MODEL: ED5LHEXTD00 It is about 8 years old.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes. I replaced the original mechanism in the door when it was a couple of years old.

Contractor's Assistant: Anything else we should know to help you best?

Not that I can think of. Thx

Submitted: 7 months ago.Category: Appliance
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Answered in 1 minute by:
11/27/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 88,379
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Unfortunately there is no reset button for this icemaker. Probably the best thing to do is determine if the icemaker isn't cycling and calling for water, or if water isn't actually making it to the refrigerator. First, make sure the freezer is below 10 degrees because the icemaker will not cycle if the temperature in the freezer is over 10 degrees. Next, fill up the icemaker with a cup of water and wait 24 hours to see if it cycles and dumps the ice. If it doesn't cycle, replace the icemaker because it's just bad. If it cycles but doesn't fill up with water, check the fill tube behind the icemaker and if it's frozen solid, use a hair dryer and thaw it out. You can also make sure it's not frozen by disconnect the water line coming from the icemaker and going to the valve at the valve. Blow through the water line to make sure it's clear. If it's not frozen, you'll need to replace the electronic water valve on the back of the refrigerator where your water supply line from your house connects to your refrigerator itself.

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Customer reply replied 7 months ago
Ice maker works fine and kicks out ice. The dispenser will not activate the ice feeder in the tray.
Customer reply replied 7 months ago
I am trying to analyze the problem. Not ready to work on it as I don't have/know which parts I may need.
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

So are you saying the bucket is full of ice but it just doesn't dispense it out the front of your door?

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Before you said your icemaker didn't work.

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Customer reply replied 7 months ago
It was working great, then didn't. I thought it was the wedged cube, as I explained earlier, caused it to trip a reset button. But if I am understanding you, it doesn't have a reset button?
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

OK got it. Correct, it doesn't have a reset. You have have to go through the steps I gave you the first time to determine what problem you have.

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Customer reply replied 7 months ago
Ice making part works fine as stated originally. I don't see any steps you have given me to proceed from that point forward to analyze what it wrong.
Customer reply replied 7 months ago
No. Just tell me and what to order.
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

I'm getting confused here. I'm talking about the icemaker part working fine "as originally stated" when you clearly said "The ice maker quit working" in your original statement. Then later I asked you to clarify and you said "It was working great, then didn't." Now you're saying "Ice making part works fine as stated originally". I'm going to opt out as I can't understand what you are trying to say and I have tried to clarify several times now.

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Customer reply replied 7 months ago
Very disappointed, again. I have worked on many different mechanical products. It doesn't appear you now your stuff. Please refund my credit card.
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