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I opened the door of my ken more washer during the wash

Customer Question
I opened the door...

I opened the door of my ken more washer during the wash cycle and it quit.

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

13 years old. Model 24872

Contractor's Assistant: Do you plan on doing the work yourself?

No

Contractor's Assistant: Anything else we should know to help you best?

Is it a simple problem?

Submitted: 7 months ago.Category: Appliance
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Answered in 5 minutes by:
11/27/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,691
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

This could be a simple issue such as a bad door switch, but I need the complete modele number off the tag on the unit. The number you supplied is not it it should start with 3 digits and have 8 more...like this 110.24872801

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Customer reply replied 7 months ago
I cannot find any other numbers
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Can you take a pic of the unit and upload it here I can see what you have then.

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Customer reply replied 7 months ago
I have waited several hours for a phone call. Please remove the $24.000 fee. Thank you, ***** ***** will seek other help
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

I am sorry the site may have offered you a phone call, but us experts are not always available to take one.

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Customer reply replied 7 months ago
4:25pm my phone had a message to go to this website because there was a response for me. JUST CANCEL ANY CHARGES MADE TO MY CREDIT CARD TODAY. THANK YOU.
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