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We just bought 6 units Whirpool Washers Model W10474290A.

Customer Question
We just bought 6...

We just bought 6 units Whirpool Washers Model W10474290A.

Contractor's Assistant: Did you double-check the thermostat? And what about the unit's filters?

Even we set the temperature control no Hot water is coming out.

Contractor's Assistant: Do you plan on doing the work yourself?

If it would be possible because we are in Northern Mariana Island

Contractor's Assistant: Anything else we should know to help you best?

For now I think it is all.

Submitted: 7 months ago.Category: Appliance
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Answered in 2 minutes by:
11/27/2017
Appliance Technician: Kelly, Appliance Technician replied 7 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,649
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Set to hot, does it just not dispense or just not hot?

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Customer reply replied 7 months ago
It is not dispensing hot water
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Does it stop putting water in all together or is the water that does come out just not hot?

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Appliance Technician: Kelly, Appliance Technician replied 7 months ago

May I please have your model number so I am able to provide you with accurate, model specific information? The model tag is around the opening where the clothes are loaded.

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Customer reply replied 7 months ago
why not answer by email. I think it much better to communicate
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Sorry for the auto call offer, I have no control over those. I need you to answer the question below, please.

Does it stop putting water in all together or is the water that does come out just not hot?

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Customer reply replied 7 months ago
I mean this message
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Sorry for the auto call offer, I have no control over those. I need you to answer the question below, please.

Does it stop putting water in all together or is the water that does come out just not hot?

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Customer reply replied 7 months ago
the solenoid for hot water does not open
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Please answer only the question I ask. When you select hot water to wash, does it not fill at all, no water coming in, or does the water not feel hot?

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Customer reply replied 7 months ago
Model no. CAE(###) ###-####
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Please answer only the question I ask. When you select hot water to wash, does it not fill at all, no water coming in, or does the water not feel hot?

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Customer reply replied 7 months ago
When hot water wash is selected drum is filled up with only cold water.
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

I will see if another may be able to help.

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Appliance Technician: Josh Hodge,
 replied 7 months ago
Josh Hodge
Category: Appliance
Satisfied Customers: 4
Experience: appliance technician at Self Employed
Verified

Hello this is Josh, if you set it to hot but only cold water comes in. the water hoses coming in from the house are switched. To make sure this is the problem, set the unit to COLD water and you should get hot coming in. If that happens. turn the water off and switch the hoses.

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Customer reply replied 7 months ago
we did switched the hoses however, the red solenoid valve no opening.
Appliance Technician: Josh Hodge,
 replied 7 months ago

no water comes in at all?

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Customer reply replied 7 months ago
No hot water coming in at all.
Appliance Technician: Josh Hodge,
 replied 7 months ago

does any water come in?

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Customer reply replied 7 months ago
only cold water from the blue port.
Appliance Technician: Josh Hodge,
 replied 7 months ago

I understand cold water comes if COLD is selected, but nothing comes in when HOT is selected, correct?

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Customer reply replied 7 months ago
If we select Hot water wash no hot water coming out, only cold water.
Appliance Technician: Josh Hodge,
 replied 7 months ago

you have checked to make sure hot water comes out of the hose when it is disconnected from the washer?

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Customer reply replied 7 months ago
All have been checked. And all the six units are of the same problem.
Appliance Technician: Josh Hodge,
 replied 7 months ago

is there an access panel for the water valves on the back?

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Customer reply replied 7 months ago
there is. That is why we confirmed the hot water valve is not opening.
Appliance Technician: Josh Hodge,
 replied 7 months ago

it is not getting 120v AC?

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Customer reply replied 7 months ago
there is no power.
Customer reply replied 7 months ago
No voltage reading.
Appliance Technician: Josh Hodge,
 replied 7 months ago

can you read ohms on your meter? should look like an upside down horseshoe

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Appliance Technician: Josh Hodge,
 replied 7 months ago

the commercial washer valves should be between(###) ###-####ohms, with wires disconnected

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Customer reply replied 7 months ago
With wires disconnected 1500 ohms
Appliance Technician: Josh Hodge,
 replied 7 months ago

that means the valve is bad. to be sure, plug it back in and check at the control board. the plug is labeled J3 pins 1 and 4. ohms should be between(###) ###-#### if it is still outside that range, even by 10, the valve is recommended to be replaced. (this is coming from the tech sheet for this unit).

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Customer reply replied 7 months ago
We are confused, why all of the six units have the same problem.
Customer reply replied 7 months ago
these are all new.
Customer reply replied 7 months ago
I will be away for a while for a meeting. I will be back in an hour.
Appliance Technician: Josh Hodge,
 replied 7 months ago

that doesn't make any sense. you are sure all the hoses going to those units have hot water coming out when they are not attached, pouring into a bucket or something like that?

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Customer reply replied 7 months ago
we are also wondering. We checked everything.
Customer reply replied 7 months ago
I am back. any information?
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