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The refrigerator side of my whirlpool side by side went out.

Customer Question
The refrigerator side of...

The refrigerator side of my whirlpool side by side went out. The freezer side is fine. Desperate because of caring for an elderly hospice mother at home. Took my food to a neighbors. Is there anything I can do? All service people are obviously not available on a Sunday night.n

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Model number is *****

Contractor's Assistant: Do you plan on doing the work yourself?

My husband is an electrician so I hope so because we can't wait till mon.

Contractor's Assistant: Anything else we should know to help you best?

Don't know what else to tell you

Submitted: 7 months ago.Category: Appliance
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Answered in 3 minutes by:
11/27/2017
Appliance Technician: Kelly, Appliance Technician replied 7 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,690
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 7 months ago
  1. Can you hear a fan running in the freezer section?
  2. Can you see any frost on the back wall inside the freezer?
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Customer reply replied 7 months ago
The freezer fan is running there is frost there
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

That frost is the reason it is not cooling in the refrigerator. Can you remove the back panel from the freezer (inside), please?

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Customer reply replied 7 months ago
Sorry there is no frost on the back wall of the freezer but the light went out in the refrigerator side and it is not cooling down
Customer reply replied 7 months ago
Also you can not adjust the temp on freezer or refrigerator side also
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

In the refrigerator, in the upper left corner, is a vent where the cold air comes out. Open the refrigerator door and feel that vent. Is cold air coming out?

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Customer reply replied 7 months ago
but not very fast
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Open the freezer door now. Does the air come out faster?

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Customer reply replied 7 months ago
also the bulb on the refridgerator side is good
Customer reply replied 7 months ago
But it doesn't come on when you open the door
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

So air flow is greater when the freezer door is opened?

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Customer reply replied 7 months ago
No it is the same
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

I am not able to provide you with help. Your answers to my questions keep changing and I think we will go round and round with no progress. I am sorry, I will see if another may have time to help.

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Customer reply replied 7 months ago
Ok
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
Experience: Master Technician at Self
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Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?

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