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My GE side-by-side refrigerator/freezer is not cooling

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My GE side-by-side refrigerator/freezer...

My GE side-by-side refrigerator/freezer is not cooling anymore. have run through the website troubleshooting and will probably schedule service call,

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Wanted to see if there is anything a moderately skilled DIY guy can check?

Contractor's Assistant: Do you plan on doing the work yourself?

If possible

Contractor's Assistant: Anything else we should know to help you best?

Model # GSH25JFXN BB approx 7 years old. Wondered if it makes more sense to buy a new one for my mother instead of having repaired thank you!

Submitted: 7 months ago.Category: Appliance
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Answered in 2 minutes by:
11/26/2017
Appliance Technician: Kelly, Appliance Technician replied 7 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,672
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 7 months ago
  1. What exactly is it doing?
  2. Can you hear a fan running in the freezer section?
  3. Can you see any frost on the back wall inside the freezer?
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